- Help drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email.
- Efficiently process orders and transactions.
- Track and update customers on order status and delivery timelines by coordinating with logistics and shipping partners.
- Ensure accurate and timely order fulfillment by collaborating with the sales and warehouse teams.
- Improve overall customer experience and service efficiency by collaborating with cross-functional teams.
- Resolve customer complaints, concerns, and issues in a diplomatic and effective manner.
- Maintain accurate and organized customer records in the CRM program.
- Recommend new products or services by identifying relevant features and benefits.
- Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty.
- Bachelors degree
- Proven experience in a customer service role a plus
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with a high level of accuracy in order processing.
- Knowledge of packaging materials and products is a plus.
- Being bilingual in Spanish/English is a plus.
- Medical, Dental, Vision Insurance
- Life and Supplemental Insurance
- 401K Provision
- Short Term Incentive Plan
- Profit Sharing
- HRA
- Cafeteria Plan
- Seasonal company sponsored events
- Work/Life Balance
- Childcare Reimbursement Program
- 9/80 Scheduling Option (following 1 year of employment)
- Been around since 1895.
- Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
- Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC
- We distribute rigid packaging products and industrial filtration.
- We have a beautiful newly renovated corporate office/warehouse in Addison, IL.
- We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
- Privately owned
- Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
- We have various committees employees can join (Culture Committee and Cary Cares)
- Fun Friday's, Weekly Yoga, and other company events are some highlights (check out our Facebook page)
- Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
- Positive/optimistic
- Open Minded, but still look for ways to make our systems better
- Curious/Inquisitive
- Customer-Focused (ease of doing business for our customers)
- Supportive of Co-workers
-
Employee Relations Specialist
1 week ago
The LaSalle Network Inc Des Plaines, United StatesLaSalle Network is partnering with a fantastic pharmaceutical company in the Northwest suburbs and are searching for their next · Employee Relations Specialist · This role is a project-based gig with remote work flexibility. · Employee Relations Specialist Responsibilities: · M ...
-
Customer Relations Specialist
3 weeks ago
Suburban Propane Glen Park, United StatesOverview · We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our ...
-
Customer Relations Specialist
2 weeks ago
Suburban Propane Glen Park, United StatesOverview · We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our ...
-
Labor Relations Specialist
2 weeks ago
Hallcon Chicago, United StatesHallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more. · The Company provides ...
-
Patient Relations Specialist, Part-time
3 weeks ago
Bright Light Medical Imaging Elk Grove Village, United States Part timeJob Description · Job DescriptionSalary: · At Bright Light, we are an established and well respected multi-location Diagnostic Imaging Center, specializing in absolute optimal patient care. Our facilities offer advanced, hospital-level technology without the high end hospital co ...
-
A&K Guest Relations Specialist
1 week ago
Crystal Cruises Downers Grove, United States· Position Summary · Ensure that all guest complaints are handled in a professional and timely manner which maximizes the likelihood that the business relationship will be maintained or enhanced while protecting the interest and reputation of A&K. · Responsibilities And Accounta ...
-
A&K Guest Relations Specialist
1 week ago
Crystal Cruises Downers Grove, United States Full timePosition Summary · Ensure that all guest complaints are handled in a professional and timely manner which maximizes the likelihood that the business relationship will be maintained or enhanced while protecting the interest and reputation of A&K. · Responsibilities and Accountabil ...
-
Employee Relations Specialist
4 weeks ago
Fresh Express Salads Streamwood, United StatesThe Human Resource Employee Relations Specialist is directly responsible for supporting the Employee Relations and FSSC training processes. · Position Functions · Responsible for overseeing the entire Employee Relations process which includes investigations, employee complaints ...
-
Employee Relations Specialist
2 weeks ago
Fresh Express Streamwood, United StatesJob Description · Job DescriptionThe Human Resource Employee Relations Specialist is directly responsible for supporting the Employee Relations and FSSC training processes. · Position Functions: · Responsible for overseeing the entire Employee Relations process which includes inv ...
-
Business Relations Specialist
1 week ago
Better Business Bureau Chicago Chicago, United StatesJob Description · Job DescriptionJob Title: Business Relations Specialist (National) Classification: Non - Exempt · Department: Business Relations Reports to: Director of Business Development · General Description / Purpose: · The Better Business Bureau of Chicago and Northern I ...
-
Client Relations Specialist
2 weeks ago
ABC Imaging Chicago, United StatesABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. · Job Description: · We are hiring for an on-site Client Relations Specialist/Manager a ...
-
A&K Guest Relations Specialist
1 week ago
Crystal Cruises Downers Grove, United StatesJob Description · Job DescriptionPosition Summary · Ensure that all guest complaints are handled in a professional and timely manner which maximizes the likelihood that the business relationship will be maintained or enhanced while protecting the interest and reputation of A&K. · ...
-
Client Relations Specialist
17 hours ago
C.H Robinson Careers Chicago, United StatesJoin C.H. Robinson as an *Associate Portfolio Executive* and begin learning and building your customer portfolio as part of an accelerated training track, ensuring service delivery aligns with customer commitments. As a brand ambassador, you'll drive positive customer experiences ...
-
Customer Relations Specialist
2 weeks ago
NTN Bearing Chicago, United StatesLocation: Mt. Prospect, ILNTN Bearing Corporation (NBCA) has employment opportunities that will assist qualified candidates to achieve their desired goals. NTN is one of the worlds premier bearing manufacturers serving the automotive and industrial markets for the past 100 years. ...
-
Customer Relations Specialist
2 weeks ago
NTN Bearing Chicago, United StatesLocation: Mt. Prospect, IL · NTN Bearing Corporation (NBCA) has employment opportunities that will assist qualified candidates to achieve their desired goals. NTN is one of the world's premier bearing manufacturers serving the automotive and industrial markets for the past 100 ye ...
-
Employee Relations Specialist
3 weeks ago
FlowerHire Chicago, United StatesPharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth pla ...
-
Donor Relations Specialist
3 weeks ago
International Fellowship of Christians and Jews Chicago, United StatesJob Description · Job DescriptionAre you looking to start your career in a non-profit? As a Donor Support Associate, you will interact directly with our donors through our donor call center. In this position, you will connect with our donors, accepting donations, resolving concer ...
-
Employee Relations Specialist
3 weeks ago
PharmaCann Inc Chicago, United StatesPharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use c ...
-
Client Relations Specialist
6 days ago
C.H Robinson Careers Chicago, United States Permanent, Full timeJoin C.H. Robinson as an *Associate Portfolio Executive* and begin learning and building your customer portfolio as part of an accelerated training track, ensuring service delivery aligns with customer commitments. As a brand ambassador, you'll drive positive customer experiences ...
-
Donor Relations Specialist
3 weeks ago
International Fellowship of Christians and Jews Chicago, United StatesJob Description · Job Description · Are you looking to start your career in a non-profit? As a · Donor Support Associate , you will interact directly with our donors through our donor call center. In this position, you will connect with our donors, accepting donations, resolvi ...
Customer Relations Specialist - Addison, United States - The Cary Company
Description
Job Description
Job DescriptionThe Cary Company is seeking an ambitious, energetic individual to support our Addison, IL office as a Customer Relations Specialist. This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service. In addition to being an excellent support for our sales force and management staffs, we are seeking a candidate with strong business acumen. We have a positive and optimistic culture, and are looking to hire this type of person. The candidate will be required to think beyond the immediate scope of the job, and understand the larger picture of the company.
Responsibilities:
Qualifications:
Perks:
A little about the company:
We work to build autonomy, connectedness and confidence in your role
People that are successful in our culture/company have the following characteristics:
The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at a steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.
Powered by JazzHR
uUC6DgsFyG
