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  • Customer Success Manager - Oak Park - mycnajobs

    mycnajobs
    mycnajobs Oak Park

    3 weeks ago

    null
    Description

    Job Description

    The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform.

    Responsibilities and Duties

    • Work closely with clients to ensure successful onboarding onto the Reveal platform.
    • Closely collaborate with multiple teams to address client challenges.
    • Communicate effectively with all levels of a customer's management team.
    • Understand customer health and proactively mitigate renewal risk.
    • Hold Quarterly Business Reviews with customers to discuss the relationship and gauge upsell opportunities.
    • Provide feature walkthroughs for the latest product releases.

    Characteristics

    • A driven, collaborative individual who is a team player.
    • Excellent organization and time management skills.
    • Ability to quickly learn and understand technology.
    • Problem solver with strong attention to detail.

    Requirements

    • Bachelor's in technology (computer science, IT, etc.) or legal field (Paralegal, JD).
    • 5+ years' experience in account management or consulting within eDiscovery, data forensics, or legal industry.
    • Reveal, Brainspace, ACEDS, or other eDiscovery certification(s).
    • Proven track record in Sales, Customer Success, or Support in Legal and/or eDiscovery technology.

    Benefits and Perks

    • 401k match program.
    • Comprehensive health benefits (Medical, Dental, Vision, and HSA).
    • Paid holidays.
    • Paid vacation, sick, and personal days.
    • Short and long-term disability options.

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Customer success manager