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    Licensed Assistant Manager - Concord, United States - EssilorLuxottica

    EssilorLuxottica
    EssilorLuxottica Concord, United States

    2 weeks ago

    EssilorLuxottica background
    Description
    Requisition ID: 844960


    Store #:
    LensCrafters


    Position:
    Full-Time


    Total Rewards:
    Benefits/Incentive Information

    At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.


    By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.


    LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.


    GENERAL FUNCTION

    The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization.

    Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

    MAJOR DUTIES & RESPONSIBILITIES

    Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):

    Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives

    Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.

    Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.

    Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
    Partners with store manager to lead a team through strong knowledge & skills.
    Provides training & guidance to team members.
    Delivers clear & constructive feedback in a timely manner.
    Informs store manager of any situation that may require any development or disciplinary action of others.
    Supports recruiting, helps select high caliber team & creates talent pipeline.
    Follows guidelines to optimally staff store.
    Shows great pride in the store appearance & executes visual directives.
    Strives to maintain positive working relationship with doctors.
    Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
    Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
    Performs & understands administrative duties.
    Maintains a safe working environment for all.
    Works a flexible schedule, including nights & weekends.
    Under current & valid state Opticianry license perform the following:

    Provides expertise & product knowledge on lens choices based on the patient's vision needs & doctor prescription.
    Adjusts &/or repairs eyewear.
    Presents and dispenses eyewear & creates a lasting impression.
    Performs accurate digital measurements.


    BASIC QUALIFICATIONS
    High School graduate or equivalent
    Current & valid state Opticianry license
    1+ year(s) management/supervisory experience with direct reports
    Knowledge of retail operations, processes & policies
    Strong basic math skills
    Familiarity with cash register, computers & calculators
    Must have a strong command of the English language for all written correspondence & oral communication
    Strong communicator & listener
    Demonstrated high-level of selling skills
    Proven ability to problem solve


    PREFERRED QUALIFICATIONS
    College degree or equivalent
    Previous experience in leadership position within retail & customer service industry
    Knowledge of basic optics
    Knowledge of current store merchandise
    State licensure (if applicable) &/or ABO Certification in non-licensed states
    Brand Final Inspector Certification
    Brand Quality, Fitting & Adjusting Program
    Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.

    In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

    Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.


    Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

    To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at be sure to provide your name and contact information so that we may follow up in a timely manner) or email

    We are an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

    Native Americans in the US receive preference in accordance with Tribal Law.

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    Nearest Major Market:
    Charlotte


    Nearest Secondary Market:
    Concord


    Job Segment:
    Assistant Manager, Manager, Management
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