IT Technical Assistance Job - McLean - beBeeHelp

    beBeeHelp
    beBeeHelp McLean

    1 week ago

    Job title: Service Desk

    Description

    Job Title: IT Support Specialist



    We are seeking a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects nationwide.



    Job Description



    • Demonstrate professionalism and pride in a fast-paced challenge-rich working environment by handling issues efficiently and effectively.

    • Provide timely support to employees with technology issues, including email, smartphones, laptops, desktops, cloud applications, printers, conferencing equipment. Adhere to IT policies and best practices at all times.

    • Triage and diagnose technical problems thoroughly before providing resolutions. Document work using ServiceNow throughout the process.

    • Maintain responsiveness during working hours (and beyond if needed) for walk-ups telephone calls chats emails from employees while maintaining excellent communication skills as required.  

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