Barback - Miramar Beach, United States - Hotel Effie Sandestin

Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgates portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Hotel Effie Barback is responsible for assisting the bartenders in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The barback will assist with opening and closing duties, such as restocking the bar with garnishes, straws, and napkins, and ensuring that Bartenders have clean towels, glassware, etc. Ensuring the bar is well-stocked with ice, liquor, wine, and beer, checking taps, CO2 tanks, soda guns, and soda bibs.

• Employees must always be positive, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Assisting with opening and closing duties, such as restocking the bar with garnishes, straws, and napkins, and ensuring that Bartenders have clean towels, glassware, etc.
• Ensuring the bar is well-stocked with ice, liquor, wine, and beer by maintaining par levels.
• Checking taps, CO2 tanks, soda guns/bibs, and appliances to confirm that they are working properly, making minor repairs, or changing out soda bibs if needed.
• Maintaining bar cleanliness by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers, and storage areas, and emptying trash receptacles. Including lounge areas and bar stools.
• Learning about menu items and memorizing cocktail recipes.
• Taking orders, preparing drinks, bussing tables, opening tabs, and processing payments, especially during peak hours.
• Speaking to customers, answering questions, and handling complaints.
• Maintain records and report levels of usage to assist in the reordering process and ensure that delivered items are stored properly.
• Maintain compliance with Hotel Effie & Department SOPs
• Maintain a positive, courteous, friendly personality, and professional appearance.
• Knowledge of menu items, including beers, wines, cocktails, and liquors.
• Observant and thorough.
• Responsible, and punctual.

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in a positive, attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings and training.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
• Comply with Hotel Effie Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain the confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Always maintain a positive, friendly, and warm demeanor.
• Flexible and long hours are sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Minimum age to serve alcohol.
• Knowledge of menu items, including beers, wines, cocktails, and liquors.
• Strong problem-solving, communication, and interpersonal skills, ability to handle tense situations with coworkers and customers calmly and rationally.
• Ability to meet physical and scheduling demands of the position, including, walking, standing, or lifting heavy items for extended periods and working nights, weekends, and holidays.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous experience, education, training, or certifications may be preferred.