Jobs
>
Reston

    IT Field Engineer - Reston, United States - Frederick Fox

    Frederick Fox
    Frederick Fox Reston, United States

    3 weeks ago

    Default job background
    Description


    This position is responsible for providing superior customer service and quality technical support for internal employees as well as external collaborative business partners.

    The ITFE will work as a part of a team to support employees located in the DC/Baltimore area, local subsidiaries, and construction jobsites.

    Responsibilities
    Interacts in person, via telephone, email, IM, and web interface to assist users
    Analyze, prioritize, troubleshoot, and resolve technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs

    Support includes the diagnosing and troubleshooting of the company's technology, including, but not limited to workstations, mobile devices, client-server applications, cloud application, local and network devices.

    Installs, troubleshoots and maintains software/equipment/networks at jobsites and assigned regional office
    Responsible for scheduling and organizing visits to jobsites and offices in area of responsibility
    Responsible for creation, tracking, and resolving incidents and tasks in Samanage.
    Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at jobsites
    Responsible for maintaining company security through established tools.
    Involved in company-wide IT projects providing input and deliverables in all phases.
    Follows ITIL processes for incident and problem management.
    Documents best practices and known fixes in Samanage knowledge base.
    Provides IT training during new hire orientations and provisions assets following established best practices
    Participates in software installations and upgrades
    Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the IT organization.
    Takes the initiative to work with other cross functional IT team members to improve the quality of service
    Remains current on technology, especially mobility solutions for business needs.
    Works with jobsite teams to design and implement infrastructure according to company standards

    Liaison with business project estimators and project managers to plan for jobsite IT needs during preconstruction phase and throughout the project lifecycle.

    Determine, recommend, procure, and execute which products or services best fit the customers' needs
    Implement and follow jobsite standardization practices.
    Work with service providers to install and implement jobsite technologies. e.g. Internet circuits
    Responsible for mobilization and demobilization of IT equipment at jobsites.
    Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved,
    including communication and root cause analysis.
    Create a positive support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude

    Information Technology
    Flexibility to travel and work after hours or weekends, if needed.
    Troubleshoot various technical issues as level 1, level 2 or level 3 support

    Position Requirements
    Technically skilled in networking Cisco/Meraki (MX, Router, Switch, VPN), Networking Protocols (DHCP, FTP/SFTP, HTTPS, TCP/IP)
    Good understanding of wireless connectivity. Experience with Meraki a plus.
    Able to generate scripts, batch files and command line utilities for automation and workflow.
    Able to support video conferencing and scheduling hardware/software
    Experience supporting Dell/Lenovo/Microsoft workstations and peripherals.
    Able to support Mobile devices (IOS/Android).
    Experience with Microsoft Intune a plus.
    Skilled in Microsoft office 365 and supporting diverse applications
    Ability to react quickly and efficiently to high pressure situations
    Expert in troubleshooting and root cause analysis
    Excellent organizational and interpersonal skills.
    Team player, accepts & seeks feedback
    Perform quality work within deadlines with or without direct supervision
    Interact professionally with other employees, customers and suppliers
    Work effectively as a team contributor on all assignments
    Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

    Education
    AA degree in Computer Science or related field preferred, or equivalent related work experience
    ITIL Foundation certification preferred
    CompTIA A+ and Network+ preferred
    CCNA or MCSA certifications a plus

    Experience
    3+ years experience in Technical Support role
    1+ years experience in a Field Support role
    AEC industry experience a plus

    Work Conditions

    Primarily based either in our DC (Reston) or Baltimore offices with frequent travel to local sites and offices in the DC / Baltimore area.

    #J-18808-Ljbffr
  • CACI International Inc

    Field Engineer

    2 weeks ago

    CACI International Inc Fairfax, United States Full time

    Field EngineerJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 25%Type of Travel: Local* * * At CACI, our philosophy of employee development and ...

  • The Swift Group

    Field Engineer

    1 week ago

    The Swift Group Herndon, United States

    The Swift Group is looking for a Field Engineer who will maintain a strong awareness of technical equipment; be able to apply the client's project management model for development and installation efforts; and provide build, testing, analysis, deployment, and troubleshooting/life ...

  • The Swift Group

    Field Engineer

    3 weeks ago

    The Swift Group Herndon, United States

    Job Description · Job DescriptionThe Swift Group is looking for a Field Engineer who will maintain a strong awareness of technical equipment; be able to apply the client's project management model for development and installation efforts; and provide build, testing, analysis, dep ...

  • Chenega MIOS SBU

    Junior Field Network Engineer

    1 day ago

    Chenega MIOS SBU Reston, United States

    Req ID: 31514 · Summary · Junior Field Network Engineer · Reston, VA · Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so ...

  • Navstar Inc.

    Field Engineer

    4 days ago

    Navstar Inc. Vienna, United States

    Would you like to perform rewarding work while contributing to the success of an established, growing company? Navstar is an award-winning organization that has a proven track record of successfully providing IT services and solutions both as a prime and sub-contractor on mission ...

  • Fairfax County Public Schools

    Field Operating Engineer

    3 weeks ago

    Fairfax County Public Schools Herndon, United States

    22262BR · Field Operating Engineer (Readvertisement) · Herndon Support Center · Description · Provides technical maintenance and repair for Fairfax County Public Schools (FCPS)-owned mechanical and electrical equipment with major responsibility for heating, ventilation, and a ...

  • CACI

    Senior Field Network Engineer

    6 days ago

    CACI Herndon, United States

    Senior Field Network EngineerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 50%Type of Travel: Continental US* * *At CACI, our employee development and ad ...

  • Amentum

    Telecomm Specialist/Field Engineer

    2 weeks ago

    Amentum Herndon, United States

    Duties and Responsibilities: · Must have and maintain a strong awareness of technical equipment. · Be able to apply the Sponsor's project management model for project-based development, deployment and installation efforts. · Provide build, testing, analysis, deployment, and troub ...

  • FM Global

    Senior Engineer, Field Applications

    6 days ago

    FM Global Reston, VA, United States

    Our Washington, DC Operations (Reston, VA Office) has an exciting opportunity in Account Engineering. Depending on the level of the candidate's skill and experience this position may be eligible for alignment to Account Engineer I or Account Engineer II. FM Global is a leading pr ...

  • Sparks Group

    Field Engineer

    1 week ago

    Sparks Group Chantilly, United States

    Sparks Group has partnered with an IT Services and Consulting firm to find a 6 month Contract to Hire Field Engineer for their clients in the DMV area. The organization was founded as a cyber security firm with expertise in Intrusion Detection/Prevention systems and experience in ...

  • Chenega Corporation

    Junior Field Network Engineer

    1 week ago

    Chenega Corporation Reston, United States

    **Req ID:** 31467 · **Summary** · **Junior Field Network Engineer** · **Reston, VA** · Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Inform ...

  • Criterion Systems

    Field Engineer

    2 weeks ago

    Criterion Systems Herndon, United States

    As a Field Engineer, you will be responsible for surveys, design/statement of works, installation, maintenance, and operation of electrical, mechanical and HVAC infrastructures in an OCONUS environment. You will troubleshoot problems, perform prevent Field Engineer, Engineer, Fie ...

  • Orion Talent

    Field Engineer

    4 days ago

    Orion Talent Vienna, United States

    · Position Details: · Title: Field Engineer · Location: HP District HQ is in Tysons Corner, VA but job sites will vary across projects. · Will work projects throughout Northern Virginia · Shift: Monday - Friday | 1st Shift · Compensation: $100k First Year W2 · Benefits: Co ...

  • The Swift Group

    Field Engineer

    3 weeks ago

    The Swift Group Herndon, United States

    Job Description · Job Description · The Swift Group · is looking for a · Field Engineer · who will maintain a strong awareness of technical equipment; be able to apply the client's project management model for development and installation efforts; and provide build, testing, ...

  • Navstar

    Field Engineer

    3 weeks ago

    Navstar Vienna, United States

    Would you like to perform rewarding work while contributing to the success of an established, growing company? Navstar is an award-winning organization that has a proven track record of successfully providing IT services and solutions both as a prime and sub-contractor on mission ...

  • Criterion Systems

    Field Engineer

    2 weeks ago

    Criterion Systems Herndon, United States

    Overview · At Criterion Systems, we developed a different kind of businessa company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will jo ...

  • Criterion Systems

    Telecommunications Specialist/Field Engineer

    1 week ago

    Criterion Systems Herndon, United States

    Overview · At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will jo ...

  • Sparks Group

    Field Engineer

    4 days ago

    Sparks Group Chantilly, United States

    Job Description · Job DescriptionJob Summary/Company: · A Sparks Group client is seeking a Field Engineer for a hybrid opportunity based out of Sterling, VA and covering clients local to Virginia, Maryland, and DC. This position will require local commuting and a clean driving r ...

  • Sparks Personnel Services, Inc.

    Field Engineer

    2 days ago

    Sparks Personnel Services, Inc. Chantilly, United States

    Respond promptly to user inquiries and technical issues, providing accurate solutions across software, hardware, and network problems. Guide users through clear troubleshooting steps and leverage support tools to empower them to resolve issues indepe Field Engineer, Engineer, Fie ...

  • Bechtel

    Project Field Engineer

    1 month ago

    Bechtel Reston, United States

    Requisition ID: 275925 · Relocation Authorized: National - Family · Telework Type: Full-Time Office/Project · Work Location: Reston, VA · Company Overview · Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that h ...