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    Field Services Engineer - Phoenix, United States - Prosum

    Prosum
    Prosum Phoenix, United States

    1 week ago

    Prosum background
    Description


    There are several full-time/direct-hire Field Services Engineer positions with a growing international semiconductor equipment provider with a presence in Chandler, AZ.

    This role will be 90% onsite and the rest remote.

    Please note that there will be considerable travel domestically (roughly 70-80%) for the first 6-9 months for training purposes before transitioning to fully support Chandler, AZ.

    Semiconductor industry experience is required.


    Job Description:
    This position is responsible for providing field service engineering activities to Company customers independently
    This position troubleshoots more complicated products and problems
    Receives service calls from customers
    Determines customer need or problem and responds accordingly
    May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site
    Performs preventative maintenance on Company products
    Establishes and manages a local maintenance service
    Provides liaison between customer and applications programmer for customer requests involving change in applications
    Researches market needs and customer applications of Company products
    Submits application report to management in a timely manner
    Supports sales activities and establishes and maintains good relationship with customers
    Participates in sales meetings as required
    Provides training to other Company field service engineers as needed
    Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner


    Requirements:
    Bachelors degree in Mechanical or Electrical Engineering or equivalent field
    At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry
    Desire to be customer facing
    Occasional travel domestically to other client cities as needed

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