Team Lead Service Desk - Phoenix

Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous timely and effective resolution of end user issues. · Follow standard Service Desk operating procedures; · accurately log all Service Desk tickets using the defined tracking software (Se ...

Good communication skills and customer management experience are required for this Service Desk role. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision is also essential. · ...

+We need to fill 5 more Service Desk resources. · +ResponsibilitiesService Desk · ...

Manage a team of technical support/ Service desk analysts and provide technical support over the phone with good phone skills and professional demeanor. · ...

This position is responsible for providing level-one support by responding to incoming calls from the DTS Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding: clients, wo ...

Manages Team Leaders to support field services operations and service desk operations Regularly reviews field services processes and presents concepts strategy and suggestions for improvements and revisions Participates in strategic governance meetings as a stakeholder of field s ...

+Job Summary · A large financial enterprise in Phoenix, AZ is looking for a Help Desk Technician to join their IT Support and Service Desk team. · +Responsibilitiescommunicate with end users directly via chat support and over the phone. · remote into end-users devices which can i ...

Dice is seeking an experienced Service Desk Analyst to join our team in Phoenix. As a Service Desk Analyst you will provide level-one support by responding to incoming calls regarding clients, workstations peripherals printers telephone services cellular services Active Directory ...

We are seeking an experienced and highly motivated individual to join our team as a Service Desk Analyst. · This position is responsible for providing level-one support by responding to incoming calls from the DTS Resolution Center phone queues, · self-service ticket submissions, ...

This position is responsible for providing level-one support by responding to incoming calls from the DTS Resolution Center phone queues, · self-service ticket submissions, and various other methods for receiving requests for support regarding clients, · workstations, peripherals ...

Client is seeking an experienced and highly motivated individual to join our team as a Service Desk Analyst providing level-one support by responding to incoming calls from the DTS Resolution Center phone queues, self-service ticket submissions, and various other methods for rece ...

Provide Level 1 technical and customer support to internal and external users in a fast-paced ITIL-based service desk environment. · ...

Provide first level support for inbound incidents and service requests from internal and external end users. · ...

The job requires a service desk support with experience in customer service and technical support. The role involves fielding incoming requests via phone and email, providing courteous and effective resolution of end-user issues. · ...

A Service Desk Contractor provides first-level end-user support and incident diagnosis for applications endpoints infrastructure. · High School Diploma or G.E.D. · Experience with supporting troubleshooting modern IT endpoint hardware technologies software products. · ...

The Service Desk is critical to the success of our IT organization. Increasingly, our customers demand the delivery of a world-class service; our delivery of that service can be the difference between success and failure for our customers. · All Service Desk Technicians are respo ...

This is an IT Service Desk Analyst position · You will provide exceptional customer service while troubleshooting technical issues with end-users via phone chat or email. · Your goal is to resolve the issue efficiently without escalating it further if possible.The ideal candidate ...

The Service Desk is critical to the success of our IT organization. Increasingly, our customers demand the delivery of a world-class service; our delivery of that service can be the difference between success and failure for our customers. · ...

A Service Desk Contractor provides first-level end-user support and incident diagnosis for the client's applications, endpoints, and infrastructure. · ...

This position is responsible for providing level-one support by responding to incoming calls from the DTS Resolution Center phone queues, · self-service ticket submissions, and various other methods for receiving requests for support regarding: clients, workstations, · peripheral ...

The client is seeking an experienced Service Desk Analyst to join their team. This position provides level-one support by responding to incoming calls and emails regarding technical issues. · ...