Entry Level Customer Enrollment Specialist - Los Angeles, United States - DSO Management Group

Description

DSO Management Group is seeking a zealous Entry Level Customer Enrollment Specialist to join our team

We have made our mark by creating strong, personalized connections between our clients' brands and our valued customer base. Our company primarily works with TruConnect, a government-funded program that provides eligible customers with affordable, accessible phone services. We pride ourselves on the fact that we are able to make a difference in customers' lives and the community every day This is entirely made possible by our dedicated team of Entry Level Customer Enrollment Specialists. Our Entry Level Customer Enrollment Specialists embody the highest level of professionalism and ensure each customer feels seen and heard. An ideal candidate for this role will possess a passion for customer service and a drive for making a difference in the lives of others. If this sounds like you, APPLY TODAY

What sets our company apart from the competition is our commitment to our team's growth and development. Every Customer Enrollment Specialist starts from the entry level and is cross-trained in the following areas:

• Customer Relationship Management (CRM)
• TruConnect product and service offerings
• Customer Enrollment & Account Management
• Complaint Resolution
• Compliance & Standards
• Leadership Development

What the Entry Level Customer Enrollment Specialist does:

• Collect information from candidates and qualify them for the TruConnect program
• Explain program requirements accurately, follow up with clients to ensure you are meeting their needs, and collect all documentation needed for enrollment
• Provide guidance and recommendations to applicants and prospective candidates
• Support the Entry Level Customer Enrollment Specialist team by accurately updating and reviewing customer account information
• Empathize with customers' concerns and find satisfactory resolutions to any complaints that may arise
• Attend daily meetings alongside fellow Entry Level Customer Enrollment Specialists to sharpen customer service skills and ensure a thorough understanding of the program

What we are looking for in an Entry Level Customer Enrollment Specialist:

• Must be 18 years of age +
• A high school diploma or equivalent
• 1-2 years of experience in customer service, sales, or a relevant customer-facing role
• Excellent relationship-building skills and the ability to empathize with customers
• Willingness to work both independently and as part of a team
• A history of volunteering or fundraising is a plus