Customer Service Representative - Wichita, United States - The Fountain Group

Description

Job Description

Job Description

Hello,

My name is Alex and I represent The Fountain Group. We are a national staffing firm and are currently seeking a Customer Service Representative position for a prominent client of ours. This role is 100% work from home

Position Type: 1 year assignment (temp to perm role)

Pay Rate: $17.50 per hour W2

M-F, 40 hours per week; 8:30-5:00 EST

o Overview: Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

o Project manage, organize, and prioritize high volumes of requests utilizing Salesforce and other internal systems to ensure timely and accurate response to customers

o Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests

o Provide customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders

o Manage the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

o Develop and maintain positive working relationships with customers and other key partners

Qualifications/preferred skills:

o 2 years of customer service experience (banking, financial services industry preferred)

o Proficient with Microsoft Office Suite and Salesforce

o Min: High School Diploma; College degree is nice to have

Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Browse our website below for additional information on our company.

The Fountain Group

4505 Woodland Corporate Blvd, Tampa, FL 33614
"We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people."

Company Description

The Fountain Group is a nationwide staffing firm with over 80 Fortune clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r
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Browse our website below for additional information on our company.\r
\r
The Fountain Group\r
\r
4505 Woodland Corporate Blvd, Tampa, FL 33614\r
"We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people."