Marketing QA Engineer - Newark, NJ, United States - GTT, LLC

Description

Marketing QA Engineer
Contract Duration 9+ months

The Marketing team is looking for a Manual QA Engineer to assist with the coordination and quality assurance of A/B tests in our global customer acquisition program on the Web and our client on Amazon.

This person will join the Global Marketing QA Team efforts across the experimentation program and have the opportunity to work with marketers to provide best-in-class experiences for our customers and to enhance our acquisition efforts.

The role requires a passion for results, a commitment to action-oriented analysis, an attitude that anything is possible, and a relentless focus on the customer.

The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative, and not afraid to take risks.

Coordinate with marketing stakeholder teams and manage A/B testing workflows in Jira to ensure launch-readiness of A/B tests, QA, and post-launch support
Perform end-to-end testing of A/B experiments globally to validate proper audience targeting, and confirm intended user experience
Design, prioritize, and execute detailed test plans to ensure the quality of Web and our client on Amazon
Partner with QA teams and Products to ensure that new features are properly configured and that the supporting customer experiences function as intended
Ability to quickly learn and suggest ways to improve the QA Process
Help maintain accurate and up-to-date documentation for marketers on test plans, guardrails, and best practices for implementation (wikis, process docs, playbooks)

Work with Customer Care, Marketing, and Technology to help address promotions-related escalations and ensure support requests and customer mitigation are addressed in a timely manner.

Highlight potential issues and risks to marketing stakeholders and leadership to ensure A/B tests are built in accordance with best practices
work with customer service and IT to address escalations, bugs, and support requests
Report on QA process findings and escalated issues (issue types, root causes, business impact, time to escalation, path to resolution)
3+ years of hands-on experience in quality assurance, UX testing, and execution of multi-channel campaigns
Minimum of 3 years experience in marketing or related technical roles supporting customer acquisition programs — preferably in e-commerce roles with multi-channel responsibilities (web, mobile app)
Experience working in Jira or similar project/workflow management software
Bachelor's degree in Computer Science, Business, Marketing or a related field of study
Experience with A/B testing methodologies and tools
Experience with Accessibility Testing
Adobe Certified Expert - Adobe Target Business Practitioner
Fundamental understanding of how JavaScript, jQuery, HTML, and CSS can be used to optimize the user experience
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

Our client is a company whose entrepreneurial spirit with a team of pioneers and inventors who are not afraid to disrupt the status quo and apply an innovative approach to everything they do—from revolutionizing an art form to enacting positive change in the cities and countries in which we operate.

The company's consistent focus on technological innovation and superior programming has earned them many millions of habituated subscribers.