receptionist - miami acura - Miami, United States - Hanania Auto Group

Description

Job Details

Job Location
Miami Acura - Miami, FL

Description

Job Summary

The Receptionist is a customer-facing position responsible for greeting customers, answering questions, transferring calls, and taking messages. They play a vital role in providing a positive customer experience and ensuring smooth communication within the organization.

Supervisory Responsibilities

• None.

Duties & Responsibilities

• Answer phones efficiently, transfer calls, take messages, and assist customers with general inquiries.
• Collect payments from customers.
• Greet customers, guests, and visitors in a friendly and professional manner.
• Replenish customer snacks and beverages as needed and maintain a clean refreshment area.
• Maintain a positive customer service attitude and ensure customer satisfaction.
• Keep the reception area clean and organized.
• Communicate courteously and professionally with co-workers, management, clients, and others.
• Adhere to company guidelines, regulations, policies, work procedures, and instructions.
• Complete all closing transaction documents at the end of the shift.
• Balance the cash drawer receipt in the advisor payments.
• Perform other duties as assigned.

Qualifications

Required Skills & Abilities

• Strong written and oral communication skills.
• Professional appearance and demeanor.
• Ability to collaborate and work effectively with other departments.
• Good handwriting and legible writing skills.
• Flexibility to work various shifts between operational hours of 7 am-9 am, including closing shifts.
• Must be able to pass pre-employment screen (background & hair follicle drug test)

Education & Experience

• High School Diploma or GED equivalency.
• Proficiency in MS Office applications, including Outlook, Excel, and Word.
• Prior customer service experience.
• Experience handling multiple phone lines.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of walking on a level surface throughout the dealership

Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.