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- Register patients, collecting and entering accurate demographic information and obtaining and assigning appropriate insurance coverage(s) based on visit type.
- Accurately schedule appointments in the patient's Electronic Medical Record (EMR).
- Collect payments from patients. These may include outstanding balances, copayments or coinsurance.
- Answer telephone, schedule appointments and greet patients.
- Observe waiting area to ensure all patients have needs addressed and are informed of any delays
- Assist patient with the completion or various forms including Medical History, SDOH forms and surveys
- Monitor and work applicable patient lists, in-baskets and work queues.
- Coordinate with other health center departments when needed to ensure patient needs are met.
- Obtain and reach out to referrals when necessary.
- Call patients and remind them of their appointment.
- Scan and archive appropriate patient information in patient charts
- Translate for or take messages for providers as needed.
- Monitor medical prior authorizations, sending documentation for approvals as required.
- Follow all health center policies and procedures including patient confidentiality/HIPPA
- Perform other duties as required by the position or as assigned by supervisor.
- High School Diploma or its equivalency (GED Certificate).
- Excellent communication skills and sensitivity to patients' needs.
- Ability to work effectively within a team.
- Proficiency in data entry, typing and exceptional customer service skills is required.
- Ability to work in a fast-paced environment, prioritize tasks in an organized manner.
- Knowledge of Microsoft Office suite as well as is willingness to learn other computer programs.
- Bi-Lingual language skills in English and Cape Verdean Creole/Portuguese or Spanish strictly required
Patient Services Representative II - Dorchester, United States - Uphams Corner Health Center
Description
Job DetailsJob Location636 Columbia Rd - Dorchester, MAPosition TypeFull Time 30+ hoursEducation LevelHigh SchoolTravel PercentageNoneJob ShiftDayJob CategoryAdmin - ClericalDescriptionPRIMARY FUNCTION:
The Patient Services Representative II performs various reception, appointment booking, secretarial and/or clerical tasks while functioning as support staff to the Eye and Dental Care Departments
DUTIES:
This job description is not designed to cover or contain a comprehensive listing of all the activities, duties and/or responsibilities that are required of this position.
Duties and responsibilities are subject to change due to business needs at any time with or without previous notice.QualificationsQUALIFICATIONS: