TRAX Ambassador - Salt Lake City, UT, United States - Utah Transit Authority

Utah Transit Authority Salt Lake City, UT, United States

3 weeks ago

Part time Home Services / Social Care

Description

Utah Transit Authority

Step into the dynamic role of TRAX Ambassador (Part-Time), where you will immerse yourself with our riders and become a vital, visible, and welcoming presence onboard the TRAXtrain. As a TRAX Ambassador you join our UTA eco-system of support by engaging customers face-to-face with a friendly and upbeat attitude the public in getting to where they need to go. In this brand-new position, youre not just a participant; youre a trailblazer. This is a new pilot program, expected to last no later than February 2025, and we need you as a Trax ambassador to help make it successful.As the TRAX Ambassador (Part-Time), you will:

Actively engage with riders and provide daily reporting to help inform the future of the program.
Provide a supportive presence onboard TRAX train, including providing information, resources, and answering customer questions while treating all riders with dignity, respect, and kindness.
Provide guidance to apps, tools, ADA accessibility and relevant resources to gain real time information and/or language assistance.
Works in varied conditions, with potential exposure to extreme weather.
Report to TRAX supervisors and leadership team while working collaboratively with internal and external stakeholders.
Share timely feedback about service or property maintenance to appropriate departments.

WORK SCHEDULE

This is a part time, temporary position expected to last the length of the pilot program no later than February 2025.
There are two working shifts available: M-F 6 am to 9:30 am or M-F 4-9 pm. UTA may determine to pilot this program on weekends if necessary.
- While both shifts may be available, we have a special need for those willing to work the morning shift, 6:00 AM to 9:30 PM. Preference will be given to candidates who can work that shift.

MINIMUM QUALIFICATIONS

EXPERIENCE/EDUCATION:

Experience in customer service or related role providing face to face information with ability to solve problems and resolve customer inquiries, working with underrepresented communities.
Some experience working with underrepresented communities experiencing homelessness, or at-risk categories (Preferred but not required)
Experience in providing trauma-informed care (preferred but not required).
High school diploma or equivalent. Be at least 18 years old.

TRAINING/LICENSES:

Successfully complete a required training program (provided by UTA upon hire).
Training in CPR and emergency preparedness (preferred but not required).
Valid Utah Drivers License with no more than 4 moving violations in the past 3 years; cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years. (Preferred, but not required)

KNOWLEDGE/SKILLS/ABILITIES

Bi-lingual (Spanish or other) (in addition to English). (Preferred, but not required)
Excellent communication (written and verbal) and customer service skills.
Excellent problem-solving skills.
De-escalation skills.
Tracking/recording-keeping.
Communicate with supervisors and customers and maintain good customer relations both orally and over the phone and radio.
Read and understand training materials, operating manuals, and operating and safety rules and directives.
Work independently without supervision.
Perform the physical requirements of the job to include continuous walking, carrying supplies; Able to climb stairways without difficulty.
This job requires regular and predictable attendance.

- OR An equivalent combination of relevant education and experience.[UTA reserves the right to determine the equivalencies of education and experience.]

UTAs benefits package for temp employees includes:

Training, development, and career advancement opportunities.
Employee assistance program includes counseling, legal services, financial planning, etc.
457 Contribution Plan, available for immediate contributions and company matching.
Free Transit Pass
UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
Free on-site fitness facilities and discounted membership to VASA Fitness.

For more information on UTAs Total Rewards benefits package, please visit: $17.308 Per HourIf interested, please apply before: Friday, May 10th, 2024 @ 5:59 PM MST* Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at A minimum of two workdays notice prior to the need for the accommodation is required.*Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.PM21

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