Customer Service Support Specialist with Security Clearance - Fairfax, VA, United States - Byte Systems, LLC

Description

Candidate MUST possess a TS/SCI clearance with Intel Polygraph REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE

• Demonstrated experience providing Tier 1 customer service for a production application.
• Demonstrated experience using tools and software, such as JIRA or MS Office suite of tools, to identify, document, track and resolve Tier 1 problems.
• Demonstrated experience leading the triaging, troubleshooting, and resolving of Tier 1 issues, and reassigning to Tier 2/3 as appropriate
• Demonstrated experience working with a development team to resolve Tier 2/3 problems
• Demonstrated experience planning, prioritizing, scheduling, and performing help desk activities to ensure maximum issue resolutions in minimum time
• Demonstrated experience analyzing help desk activities and recommending process improvements to optimize service
• Demonstrated experience providing customer support for users both organizationally and geographically disbursed
• Demonstrated experience managing customer application accounts
• Demonstrated experience managing application security tables to ensure they are current and accurate for data integrity and user access purposes.
• Demonstrated experience supporting application testing efforts.
• Demonstrated experience developing and training other help desk staff.
• Demonstrated experience using search-based applications, validating the results, assessing problems, and answering functional question

HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE

• Demonstrated experience assisting the PM with assessing, documenting, and tracing new program requirements and follow-on technical exchange meetings (TEMs).
• Demonstrated experience leading system implementation, defining process improvement, or identifying further methods to improve the efficiency of manual processes.
• Demonstrated experience in obtaining Sponsors authentication and accreditation certification for systems with highly sensitive data.
• Demonstrated experience operating within the life cycle management process when implementing changes in technology.
• Demonstrated experience briefing technical topics to a non-technical audience
• Demonstrated experience with the ability to convey technical issue details in a concise, easy to understand manner
• Demonstrated experience understanding and responding to user questions in an effective and courteous manner.
• Demonstrated experience with the Sponsor's search and discovery application.
• Demonstrated experience with the ability to stay calm when customers are stressed or upset.
• Demonstrated experience with the ability to multi-task, prioritize, and manage time effectively.
• Demonstrated experience with proven IT Application Customer support experience within the Sponsor's organization
• Demonstrated experience with security best practices.
• Demonstrated experience with strong leadership ability.
• Certification(s): Project Management Professional (PMP), Certified Scrum Master (CSM), Safe Agilest (SA), or AWS Cloud PractitionerMUST be a US Citizen with a U.S

Government clearance - Intel with Polygraph


NOTE:
Must have an active TS-SCI with poly
No sponsorships or upgrades are available
Submissions without this requirement will not be considered
H1-B holders will not be considered

Benefits:
5 week paid vacation 10 gov't holidays
15% contribution to 401k
LTD, STD disability and life insurance
Paid health, dental, and vision for employee and family.
$5000 annual training expense reimbursement
Computer purchase plan