Digital User Experience - Birmingham, United States - Vlink

Description

Digital User Experience (UX)

Content Strategist / Bilingual (Spanish and English)Location:
RemoteContract:12+ Months

Description:

Primary ResponsibilitiesOur bilingual content strategist is responsible for tailoring Spanish and English customer experiences via original content design, QC of vendor-translated content, and developing best practices in digital customer journeys.

Plans, designs, and creates digital content strategies to meet user needs and support business goals for projects across website and the mobile applicationProvides strategic content recommendations and writing/editing support for a variety of projectsBuilds positive, collaborative relationships with product managers/owners, and partners in UX, lines of business, legal, compliance, and marketing to deliver optimal user experiencesLeverages data, user research, and testing to inform content decisions and recommendationsOrganizes content into logical taxonomies and/or task-based flows, employing information architecture and UX design best practicesEnsures all content is clear, easy to understand, and written in natural language, while also adhering to legal and compliance requirementsPerforms content inventories, audits, and gap analysisProvides content that is informed by the entire user experience, not just the immediate projectCollaborates with other UX content strategists to develop and maintain content style guides, voice and tone guidelines, and governance documentationFacilitates content critiques, cross-functional workshops, and advises partners on content executionTakes an omnichannel approach to content strategyWorks with executive leadership or senior staff when dealing with more complex issues, larger clients, projects, analyses, or internal relationshipsHelps evolve content standards and advocates for application of these standards across the customer experienceMay train or mentor less experienced associates

QualificationsBachelor's degree in English, Journalism, Marketing or relatedTen (10) years of professional experience with User Experience (UX) writing, content strategy, or content design for websites or applicationsBilingual: Spanish, English

PreferencesBanking industry knowledgeExperience working in a highly regulated industryExperience working with enterprise design systems or component librariesExperience with collaborative user interface (UI) design tools (InVision, Figma, Sketch or similar tools)Experience with Agile development process and associated project management tools including Jira and Confluence

Skills and CompetenciesAbility to distill complex information or processes into simple steps or plain languageAbility to work on multiple projects at onceAdept at designing content for websites, applications, or other digital experiencesExcellent communication skills, including the ability to negotiate and influenceExcellent organization and time management skillsExperience working with multiple stakeholders for content approvalKeen attention to detail, to ensure quality and accuracy at each deliverable stageUnderstanding of user-centered design methodologyUnderstanding of search engine optimization, using keyword research to inform strategy

Employment Practices:
EEO, ADA, FMLA Compliant VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion.

VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.

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