Overnight Night Audit - Hilo, United States - Soul Community Planet

Description

This Position is 10 PM to 6 AM - Part Time & Full Time Available

• The Front Desk Night Audit is primarily responsible for auditing

daily revenues for accuracy. They are responsible for maintaining
an efficient and effective flow of information with guests, team
members, managers, housekeeping, and other departments within the
resort.

The Front Desk Night Audit shall strive to provide exceptional
service to both internal and external guests at all times. They
will be responsible for exemplifying the SCP's Culture & Core
Values.

• The Job

Anticipate guests' needs, respond promptly, and acknowledge all
guests, however busy and whatever time of day.

• Observing guest reactions and conferring frequently with team

members to ensure guest satisfaction.

• Maintain positive guest relations at all times. Resolve guest

complaints to over-the-moon satisfaction.

• Follow hotel policies with lost and found items.
• Adhere to hotel requirements for guest and team member

accidents or injuries and in emergency situations.

• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA's.
• Assist in booking room reservations, answering Hotel phone

calls, and notifying guests of messages.

• Monitor guest mail and ensure that it is processed according to

procedures.

• Ensure security of guest room access.
• Maintain knowledge of Hotel features/services, hours of

operation, room types, rates and numbers, layout, decor,
appointments, special packages and promotions, daily count,
expected arrivals and departures, group activities, and
departmental policies and procedures.

• Monitor the check-in/check-out process; anticipate critical

situations and assist wherever necessary to help alleviate the
pressure and to process the guest expediently.

• Ensure that current information on rates, packages, and

promotions is available at the Front Desk.

• Balance and audit for accuracy of all room and tax charges,

cashier's reports, and guest accounts.

• Complete and transmit daily management and accounting reports

and supporting documents.

• Prepare customer tracking reports, market segmentation reports,

food and beverage revenue reports, and other auditing reports
necessary to ensure the accurate accounting of Hotel revenues and
expenses.

• Act as a Hotel liaison during night hours, communicating with

other Hotel departments as necessary to resolve accounting
discrepancies and to request or provide information.

• Conveys company information, decisions, or problems to the

appropriate party and acts as Manager on Duty.

• Maintain complete knowledge at all times of:
• All Hotel features/services, hours of operation.
• Daily house count and expected arrivals/departures.
• All Hotel and departmental policies and procedures.
• Inspect, plan and ensure that all materials and equipment are

in complete readiness for service.

• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental

policies, service procedures, and standards.

• Access all functions of computer/software systems.
• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in

other languages is beneficial.

• Must be able to accurately follow instructions, both verbally

and written.

• Ability to work a flexible schedule that may include evenings,

weekends, and holidays.

• Must be able to work in a fast-paced environment with urgency

and empathy.

• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM,

and other Hospitality specific software systems.

• Must have general computer skills including Microsoft Office

and Google Suite.

• Must have the ability to deal effectively and interact well

with guests, vendors, and team members.

• Must have the ability to resolve problems and/or conflicts in a

diplomatic and tactful manner.

• Ability to calculate figures and amounts using basic math.

Education and Experience

• High school diploma or equivalent.
• Previous customer service experience required.
• Previous Front Desk experience preferred.

Working Conditions

• Must be able to stand and move freely about the property for

the majority of the shift.

• Must be able to occasionally lift, carry, push & pull up to 50

lbs.

• Must be able to perform simple grasping, fine manipulation, and

repetitive hand & arm movements frequently, and squeezing &
overhead reaching occasionally.

• Must be able to bend, squat, crawl, kneel, push, pull, walk on

uneven surfaces on an occasional basis.

• While primarily an indoor job, must be able to walk outside in

a variety of weather conditions (rain, wind, heat).

• Must be able to climb stairs occasionally, both indoors and

outside in a variety of weather conditions (rain, wind, heat).

• Noise level is usually moderate.

This job description in no way states or implies that these are
the only duties to be performed by this employee. They will be
required to follow other instructions and perform other
work-related duties requested by their supervisor.

The physical demands described here are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions." />