Customer Experience Expert - Ithaca - beBeeContact

    beBeeContact
    beBeeContact Ithaca

    2 weeks ago

    Job title: Call Center Specialist

    Description

    Customer Experience Expert Role

    As a key point of contact for customers, you will address their needs and inquiries via phone, providing real-time support by resolving customer issues effectively and educating them on self-service solutions whenever possible.

    • Serve as a primary point of contact for customers addressing their needs and inquiries via phone.
    • Utilize multiple software tools to access customer accounts, review company policies, and deliver timely resolutions.
    • Collaborate with other teams to ensure seamless service and enhance the overall customer experience.

    Key Responsibilities:

    • Manage customer interactions and resolve issues efficiently.
    • Provide accurate information and guidance to customers.
    • Work collaboratively with cross-functional teams to achieve business objectives.

    Requirements:

    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong problem-solving and analytical skills.

    What We Offer:

    • A dynamic and supportive work environment.
    • Ongoing training and development opportunities.
    • The chance to make a positive impact on our customers' lives.
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