Restaurant Manager - Chandler, United States - Whataburger
Description
Whataburger Family: Who we are
People make the difference at WhataburgerFamily Members take pride in their work, take care of each other, and love serving our customers. At Whataburger, you will work for a brand and legacy that fills you with pride, on a team that cares about helping you learn and grow, and belong to a family that loves winning together. Join the Whataburger Family and well work together to instill values and skills that will serve you well no matter where your journey leads you.
Restaurant High Performing Teams: How we deliver Family Member Experience, Operations Excellence, and Customer Experience
Restaurant High Performing Teams, (RHPT), are groups of Family Members who share a common vision, goal, and approach to work. They collaborate, challenge, and hold each other accountable to deliver the Whataburger experience to each other and our customers using the six Restaurant High Performing Team Characteristics; Coaching, Communication, Engagement, Empowerment, Recruiting, and Rewards and Recognition.
Restaurant Manager: How you bring value
At Whataburger, our managers are leaders who deliver the Whataburger experience to both our Family Members and customers. Managers report to the Operating Partner. They foster a High Performing Team environment by coaching during shifts, creating a safe space for communication, and engaging and understanding Family Members specific work needs. Managers make and encourage decisions to be made by the right role to provide efficiency, timely customer support, and improved resourcing. Managers ensure that Whataburger operating procedures are being followed to drive operational excellence. Managers support Operating Partners and local area leadership in managing the restaurant with a variety of tasks such as financial planning, scheduling, recruiting, and training and supervision of Team Leaders and Team Members.
REQUIREMENTS: Typical minimum requirements to perform the job. AGE:
Must be at least 18 years of age
Education
High school diploma/GED or equivalent work experience
Experience and Demonstrated Behaviors
1-3 years experience in the restaurant industry preferred
Previous experience in a restaurant leadership position preferred
Demonstrated basic to intermediate level of ability to communicate, influence, and negotiate decisions while motivating assigned staff
Demonstrated ability to work in a team environment
Demonstrated ability to observe and coach
Demonstrated ability to encourage open communication
Demonstrated ability to engage others in a team environment
Demonstrated ability to empower team members
Demonstrated ability to recognize and reward positive contributions by team members
Knowledge, Skills, and Abilities
Proficiency in MS Office Word, Excel, Outlook, and PowerPoint preferred.
Basic to intermediate knowledge of back-of-house systems, point-of-sale systems, restaurant operating systems, and the Internet.
Basic to intermediate knowledge of the organization and its functions.
Basic to intermediate knowledge of working practices, procedures, and techniques.
Basic to intermediate understanding of budgetary concepts and procedures.
Basic ability to delegate tasks and get work done through others.
Basic understanding of the performance review process.
Ability to prepare and present ideas and recommendations to colleagues and managers with ample notice and preparation.
Professional Certifications
Food Safety Certification (may vary based on city, county, and state requirements).
Food Handlers Certification
Working Conditions/Travel Requirements
Must be able to report to work in a timely manner as required by operational/business needs.
Must be able to work a full-time schedule and be able to work all shifts based on the operational needs of the restaurant.
Must be able to travel occasionally, both locally and long distances (including air travel) to work sites, meeting sites, and other locations
Must be able to work overtime if required based on the operational need of the restaurant.
Must possess a valid drivers license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards, and maintain current automobile liability at minimum levels in their state of residence
Physical Requirements
Must be able to lift up to 50 lbs.
Must be able to stand during the entire shift. Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push
Must be able to read (orders on tickets, menu board, receipts, etc.)
Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items
Frequent washing of hands
Must be able to use computers, telephones, and office equipment