Contact Center Supervisor I – Kelsey Seybold Clinic – Patient Access Center – Remote - Pearland, TX

Only for registered members Pearland, TX , United States

1 month ago

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Job summary

The Contact Center Supervisor I (CCS I) provides leadership, coaching, development and support to their team of Healthcare Service Representatives (HSRs) to attain Contact Center service and performance goals.

Responsibilities

  • This position is responsible for identifying training and performance needs.
  • The Supervisor I partners with the Workforce Management Team.
  • The CCS I works closely with clinic partners and serves as an escalation point for providers and clinical staff.

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