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Desktop Support Specialist - Durham, United States - Convergenz
Description
Convergenz is looking for a Desktop Support Specialist to join us and our client in Durham, NC on a long term contract.
This process requires candidates to be US Citizen as it requires a Federal Clearance
Our ideal candidates possess the following experience:
Provides first and second level phone support for end users
Knows how to install and service windows 10/11 computers.
Know how to image computers
Resolve questions regarding issues with many O365 software applications.
Record all user inquiries and their resolutions as well as service requests in help desk ticketing system (ServiceNow).
The ability to multitask and to Monitor, track system software related inquiries forwarded to tier 3 support for resolution.
Provided PC and mobile support to resolve client issues.
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