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New Port Richey

    Medical Logistics Dispatcher - New Port Richey, United States - BioTouch

    BioTouch
    BioTouch New Port Richey, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionPOSITION OVERVIEW:
    The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicator between clients and couriers.ResponsibilitiesDUTIES & RESPONSIBILITIES:
    · Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.
    · Assign and dispatch all will calls and STAT's.
    · Monitor online dispatch board for potential issues.
    · Add, change or delete scheduled stops in planning.
    · Research and resolve client issues quickly and accurately.
    · Communicate unresolved client issues to direct supervisor immediately.
    · Monitor status of deliveries and pickups to ensure timely delivery to client.
    · Assist couriers as needed to help ensure routes are completed to client expectations.
    · Review route sheets for accuracy.
    · Negotiate courier payout.
    · Monitor and utilize web-based applications, tools, and reports.
    · Ensure policies and procedures as defined by clients and the company are being met.
    · Prepare SOP for each account; shift turnover.
    · Perform other duties as assigned.Required SkillsQUALIFICATIONS & REQUIREMENTS:
    • Effective communicator, both written and oral.
    • Excellent interpersonal and customer service skills.
    • Team oriented environment.
    • Strong problem solving skills and attention to detail.
    • Ability to multi-task in a fast paced environment.
    • Proficient in Microsoft Office or related software.
    • Some college or college degree in business, logistics or related field preferred.
    • 3+ years of customer service experience required.
    • Courier software experience a plus.
    PHYSICAL REQUIREMENTS:
    • Prolonged sitting at a desk.
    • Heavy communication via phone and email.
    • Ability to lift up to 15 lbs at a time.
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