Ovation Heartwood Memory Care Manager - Omaha, United States - Ovation Heartwood LLC

Description

Job Description

An Ovation team member will emulate the Ovation brand with a focus on service, exceeding expectations and creating exceptional, memorable moments for all residents. Team members will always embrace and emulate the Ovation mission statement and core values and set an example of these values for all those that interact with them. They will assist residents to find their passion for life and pursuit of engagement within the Ovation family and create and maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment throughout the community. They will encourage and support teamwork and create memorable moments for our residents.

Our Mission: To enhance the life of every person we serve

Supports and maintains The Avamere Family of Companies Core Values:

Integrity above all else

Passion for the quality of people's lives Quality that is obvious

Innovation, not emulation

A culture of respect, belonging, and celebration of diversity

Reaching to Learn, Grow and Embrace Change

Teamwork, trust, camaraderie, and fun

As the Memory CareManager , you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties and will report to the Executive Director.

Job Functions

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

Administrative Functions

• Plan, develop, organize, implement, evaluate, and direct the Memory Care community's programs and activities in accordance with guidelines issued by the governing board.
• Develop and maintain written policies and procedures and professional standards of practice that govern the operation of the Memory Care community.
• Establish rapport in and among departments so that each can realize the importance of teamwork.
• Assist department directors in the development, use, and implementation of departmental policies and procedures and professional standards of practice.
• Review the property's policies and procedures at least annually and make changes as necessary to assure continued compliance with current regulations.
• Interpret the property's policies and procedures to team members, residents, family members, visitors, government agencies, etc., as necessary.
• Ensure that all team members, residents, visitors, and the public follow the property's established policies and procedures.
• Make routine inspections of the Memory Care to assure that established policies and procedures are being implemented and followed.
• Maintain an adequate liaison with families and residents.
• Participate in state/federal surveys of the Memory Care.
• Ensure that appropriate property policies and procedures are followed when conducting background checks and when providing information to the Nurse Aide Registry.
• Assist in the development and implementation of policies and procedures governing the management and control of protected health information (e.g., assignment/use of passwords, unauthorized use/release of protected health information, etc.).
• Ensure that all suspected or known incidents of unauthorized use or release of protected health information are thoroughly investigated and reported to appropriate personnel/agencies as outlined in the property's established policies.
• Assume the administrative authority, responsibility, and accountability of directing the activities and programs of the Memory Care.

Personnel Functions

• Assist in the recruitment and selection of competent, property non-licensed team, etc.
• Delegate administrative authority, responsibility, and accountability to other team personnel as deemed necessary to perform their assigned duties.
• Counsel/discipline team members as requested or as may become necessary.
• Ensure that disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex, religion, handicap, or marital status.
• Terminate employment of team members when necessary, documenting and coordinating such actions with the HR Director.
• Schedule and participate in departmental meetings to ensure that appropriate information sharing is provided on a continuous basis.
• Assist the Director of Nursing Services in the development and implementation of nursing services policies and procedures and professional standards of practice.

Team Development

• Maintain and oversee training to all Memory Care team to meet the state, and company regulations and standards including safety and emergency preparedness.
• Lead and direct all training focused on caring for individuals suffering from Dementia, Alzheimer's, and other disorders related to memory loss.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the property. Encourage and support teamwork.

Budget and Planning Functions

• Review and maintain the assigned departmental budget.
• Keep abreast of the economic condition/situation and adjust as necessary to assure the continued ability to provide quality care.

Working Conditions

• Works in office areas as well as throughout the community and its premises.
• Moves intermittently during working hours.
• Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc., under all conditions/circumstances.
• Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
• Works beyond normal working hours and on weekends and holidays when necessary.
• Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• May be involved in community/civic health matters/projects.
• Attends and participates in continuing educational programs.
• Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB, COVID19, AIDS and Hepatitis B
• May be subject to the handling of and exposure to hazardous chemicals.
• Communicates with the medical team, nursing personnel, and other department personnel.
• As part of being an Ovation team member you may be recorded or photographed as part of marketing campaigns and quality assurance. You will be asked to consent to this as part of your new hire packet
• Maintains a liaison with the residents, their families, support personnel, etc., to assure that the residents' needs are continually met.

Requirements

• A degree in Public Health Administration or Business Administration, or a health-related degree is preferred but not required.
• Must possess a current Dementia Practitioner Certification or similar certification or be willing to obtain one in the first 90 days.
• Must have, as a minimum, two years' experience in a supervisory capacity in a health care setting.
• Must be able to read, write, speak, and understand the English language.
• Must be able to proficiently operate a computer. Must possess basic computer skills in Word, Excel, Outlook.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the public.
• Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing quality care and maintaining a sound operation.
• Must be thoroughly familiar with laws, regulations, and guidelines governing personnel administration.
• Must be able to maintain good personnel relations and employee morale.
• Must be able to read and interpret financial records, reports, etc.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must meet the general health requirements set forth by the policies of this community which include a medical and physical examination.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the community.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.