Network Support Specialist - Hollywood, United States - Pinnacle Group

Description

Network Support Specialist

Work Location 3088 N Commerce Pkwy, Miramar, FL 33025

Positions Requested 1

Hours per Day 10

Hours per Week 40

Total Hours contract to hire

• Shift Schedule: Will be scheduled to work holidays
• Position is 4 days on, 3 off.
• Operating as a 24/7 dedicated operations team, Clients shift schedule entails 10-hour shifts, four days a week, with a quarterly rotation between 1st, 2nd, and 3rd shifts or as necessitated by the business.
• Upon selection, Clients dedicated team will provide a comprehensive 4-week training program to ensure your success in the role.
• Ability to work night shifts for a minimum of 3 months is mandatory. (Required)
• Job Overview: As a Network Support Specialist within Clients Network Management Center (NMC), candidate will be integral to the monitoring of the Clients Mobility & IP network, ensuring seamless cellular mobile services on cruise ships worldwide.
• This role involves maintaining the reliability and optimal performance of Clients network infrastructure, encompassing the Transport Network (Cisco Switching & Routing), Mobility Network (Ericsson RAN/Core devices for GSM, UMTS, and LTE, as well as DAS), and IoT solution for Container ships.
• Candidate's duties will include monitoring network activities, diagnosing and resolving issues, and delivering technical support to both internal and external stakeholders.
• Key Responsibilities: Network Monitoring
• Utilize network monitoring tools to continuously observe network performance and identify potential issues.
• Respond promptly to alerts and incidents, conducting initial troubleshooting to determine the root cause of network problems.
• Issue Resolution
• Diagnose and resolve network incidents, collaborating with cross-functional teams to implement effective solutions.
• Document troubleshooting steps, resolutions, and maintain a comprehensive knowledge base for future reference.
• Technical Support
• Provide timely and effective technical support to end-users and internal teams experiencing network-related problems.
• Communicate technical information clearly to both technical and non-technical audiences.
• Configuration and Maintenance
• Assist in the configuration, installation, and maintenance of network equipment, including routers, switches, and firewalls.
• Collaboration
• Collaborate with network engineers and other IT professionals to maintain, implement, and optimize network infrastructure.
• Participate in cross-functional teams to implement new technologies and address evolving business requirements.
• Documentation
• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting processes.
• Contribute to the development of standard operating procedures (SOPs) to enhance network management efficiency.
• Emergency Response
• Act promptly during critical situations, providing support in the event of network outages or emergencies.
• Work closely with the Network Management Center (NMC) SMEs, Lead and Manager to escalate and coordinate responses to high-priority incidents.
• Qualifications: Bachelor's degree in Telecommunications, Computer Science, or relevant professional experience. (Preferred)
• Demonstrated expertise in IP network support and/or cellular network support, with a preference for experience in a NOC environment. (Required)
• Proficiency in utilizing network monitoring tools and diagnostic utilities, such as Solarwinds, PRTG, Nemo Analyze, etc. (Required)
• Exceptional troubleshooting and problem-solving skills. (Required)
• Familiarity with Cisco switches and routers, Vmware, ESXI, and other networking equipment. (Required)
• Knowledge of cellular network infrastructure (RAN and Core) for GSM, UMTS, LTE, and 5G technologies. (Required)
• Familiarity with IoT, RF engineering/optimization, and DAS (Distributed Antenna System) is beneficial. (Preferred)
• Possession of relevant certifications (e.g., CCENT, CCNA) is advantageous. (Preferred)

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