Strategic Accounts Services Sales Executive - Boston - Elastic

    Elastic
    Elastic Boston

    5 days ago

    Description

    Join Elastic, the leader in Search AI technology, where we enable organizations to unlock the full potential of their data effortlessly and securely. Our Elastic Search AI Platform, utilized by over half of the Fortune 500 companies, merges precision search capabilities with advanced AI insights to help businesses accelerate impactful outcomes. Our comprehensive, cloud-based solutions in search, security, and observability empower companies to harness all their data for enhanced performance and safety.

    The Role: We are seeking a dynamic Services Account Executive to join our Professional Services team. In this pivotal role, you will be instrumental in propelling our Services business forward and driving impressive growth. You will oversee every stage of the customer's Services journey from pre-sales to launch while cultivating trusted relationships with customers, including key C-level stakeholders.

    Your primary focus will be on large strategic market segments, collaborating closely with sales teams and Services members to ensure seamless delivery and customer satisfaction. As a Services Account Executive, you will skillfully navigate complex customer needs, with a mission to maximize value from Elastic solutions, leveraging your sales acumen and strategic insight.

    Key Responsibilities:

    • Complete comprehensive training on Elastic's consulting methodologies and practices to become an expert.
    • Promote Elastic's ability to drive significant business outcomes and deliver core methodologies to our customers passionately.
    • Utilize industry insights to assess customer motivations, business drivers, and objectives.
    • Engage C-level executives through a consultative sales approach that fosters long-term advisory relationships.
    • Articulate compelling solutions that align with customers' goals and drive their success using the Elastic Stack.
    • Achieve and exceed growth and bookings targets, while ensuring organizational health and high customer satisfaction.
    • Develop a territory and personalized account strategy for each customer that aligns with their business aims.
    • Forecast and report accurately, building a robust pipeline and advancing opportunities for year-over-year growth.
    • Forge strong partnerships with Sales, Customer Success, and regional Alliances/Partner teams to enhance success under a co-selling framework.
    • Play an active role in hiring and mentoring new Services Sales members.
    • Contribute ideas to improve our delivery methodologies, services practices, and industry perspectives.

    What You Bring:

    • Over 10 years of consultative sales experience with a proven track record of exceeding quotas.
    • A minimum of 5 years selling and/or delivering professional services in a strategic consulting environment or a software company's professional services unit.
    • Ability to build and maintain relationships with C-level executives, being recognized as a trusted advisor.
    • Experience managing large and complex projects with significant revenue implications.
    • A collaborative mindset suited for a complex, matrixed organization.
    • Skilled in developing compelling responses to RFIs/RFPs.
    • Strong project/account management experience.
    • A personable team player with excellent interpersonal skills.
    • Adept at thriving in fast-paced, dynamic environments.

    Desired Leadership Qualities:

    • PASSION: Genuine commitment to Customer Success.
    • BEGINNER'S MIND: Open to learning, a great listener, and hands-on in interactions.
    • THOUGHT LEADER: Confident storyteller with a strong executive presence.
    • URGENCY: Ability to drive business impact swiftly.
    • TEAM PLAYER: A colleague that others appreciate working with and trusts.
    • ADAPTABILITY: Thrives in uncertainty and unpredictable situations.

    Additional Benefits: At Elastic, we prioritize the well-being and professional growth of our employees. We understand the importance of work-life balance and offer an inclusive environment for everyone. Our competitive compensation is based on your contributions, not your past salary. We provide health coverage, flexible scheduling, generous vacation time, and a company-matched 401k among other benefits.

    Elastic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We welcome individuals of all backgrounds and experiences, striving to create an accessible experience for everyone.

    For applicants, please note that you can view our privacy statement and learn more about your rights under Federal Employment Laws.

    Compensation for this role consists of a base salary and a variable component, both contributing to the On-Target Earnings (OTE) which is projected between $165,800 - $262,300 USD, depending on various factors.

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