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Host or Hostess Grandville - Grandville, Michigan, United States - Anna's House
Description
FLEXIBLE SCHEDULE NO NIGHT SHIFTS Weekend availability preferred.
Looking to kickstart your career in the restaurant industry? Enjoy providing friendly and welcoming customer service? Anna's House has an opportunity for you We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.
Host/Hostess responsibilities include greeting guests, providing accurate wait times, escorting customers to the dining area, and making sure our guests have a positive dining experience from the moment they arrive until their departure.
The Host or Hostess ensures every guest is provided excellent customer service and a pleasant dining experience.
Anna's House Hosts warmly greets guests and seats them in appropriate seating arrangements, clears away dirty dishes, sets tables, and provides assistance to the server staff.
Responsibilities
Welcome guests as they enter the restaurant
Provide accurate wait times and monitor waiting lists
Escort guests to the appropriate table or booth
Provide menus and silverware, and announce Server's name
Set tables with condiments, utensils, or other items as needed
Clear dirty dishes and other tableware and bring to the kitchen for cleaning
Stock cabinets and serving areas with adequate supplies (e.g. condiments, rolled silverware, glasses, etc.)
Thank guests upon their departure and invite to visit again soon
Coordinate with server staff about available seating options
Maintain a clean lobby area
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address guest's queries
Assist server staff as needed
Perform duties of expo/food runner, busser, and takeout/deli server as directed by leadership
Requirements
Education
High school diploma is a plus but not required
Experience
Previous work experience as a Host/Hostess or Waiter/Waitress preferred
Skills
Understanding of restaurant etiquette
Ability to actively and comfortably engage in conversation with guests
Excellent interpersonal and customer service skills
Excellent verbal communication skills (via phone and in-person) and positive body language
Strong organizational skills with the ability to monitor the entire dining area
Ability to take initiative and problem solve
Excellent attention to detail
Familiarity with health and safety regulations
Work Environment
Ability to regularly stand and walk for long periods of time
Ability to lift, carry, and place up to 30 pounds
Must have weekend availability
Benefits
$14 - $16 per hour with included tip share
Flexible schedule
Excellent working hours
No night shifts
Full-time positions eligible for health, dental, vision, life insurance, and College Tuition Discounts
Future growth opportunities
