Digital Product Manager - New York, United States - HireTalent

Description

Client: A premier cosmetics powerhouse in the USA, setting the standard for beauty excellence worldwide

Job Title: Digital Product Manager

Location: New York City, NY (2 days hyrbid)

Job Description:

• The role of Brand Experience Team Product Manager is the key owner of the onsite customer experience, dedicated to a specific brand in the company portfolio.
• They are a Digital Product leader that makes every decision with the customer at the center: continuously optimizing the user experience, in collaboration with the Global Brand, User Research, Product UX & Design, Brand Creative, Data Scientist, Tech Leads, Content Strategists, and additional business stakeholders.
• This role is for Digital Brand Experience team.
• The PM will work on a specific brand (to be assigned) globally and partner with the individual brand team.
• Establishing and measuring success against OKRs in ecommerce
• Managing cross-functional and empowered Digital Product teams in an agile environment
• Leveraging product & data analysis and user insight / data tools such as: Google Analytics, heatmaps, user testing, surveys, etc. to make daily and long-term decisions
• Managing cross-team multi-year roadmaps for customer-facing digital products
• Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
• Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.

Key Responsibilities:

• Collaborate closely with the Global Brand teams, understanding brand strategy & changes to inform the Brand Experience product backlog
• Use data to drive decision making and prioritization, focusing on the right things, not all the things
• Proactively audit experiences & data and prioritize updates accordingly
• In collaboration with UX, dive deep into customer feedback through multiple internal & external tools & insights to add to backlog prioritization
• Drive a test & learn environment through education on minimal viable product, on-site experimentation, user testing, analysis
• Measure KPIs of all changes and use to inform backlog
• Document & consult biz teams on digital capabilities of existing products and how to leverage these in new and interesting ways
• Ensure continuous alignment within the product organization to cascade the strategic & brand initiatives to all team members and impact on roadmap
• Develop and communicate the brand-specific Roadmap based on generic product roadmap and in collaboration with the brand stakeholders and Product Discovery Product Manager
• Ensure all global + regional business brand teams' feedback is incorporated into roadmap
• Participate in Inspect & Adapts to create team and process improvement roadmap in partnership with the Release Train Engineer
• Learn suite of digital products & current + future capabilities to support solutions in the fastest way
• Share learnings from Brand to other Branded Experience Teams

Needed Skills:

• Ability to build and maintain strong collaborative relationships with brand stakeholders
• Highly collaborative & solution-oriented with good conflict resolutions skills
• Ability to enact change quickly and pivot between many competing priorities
• Ability to develop team members by inspiring, encouraging and providing constructive feedback
• Strong leadership skills especially in leading without authority
• Ability to work directly with both non-technical business stakeholders and technical teams and translate between them

Experience in analytics and consumer behavior tracking