Customer Support / Case Management Specialist / MERCOR / 30-75 per hour
1 month ago

Job summary
Mercor is seeking experienced professionals with backgrounds in case management, customer support or education services to help model workflows involving policy interpretation,data handling and resolution pathways.Responsibilities
- Review and interpret case notes and structured queries
- Identify applicable policies or procedural documentation to guide responses
- Simulate resolution workflows for common and edge-case scenarios
- Flag out-of-scope or conflicting cases for escalation
Job description
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