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    IT Support Engineer - Arlington, United States - Paladin Consulting

    Paladin Consulting
    Paladin Consulting Arlington, United States

    Found in: Appcast US C2 - 5 days ago

    Default job background
    Technology / Internet
    Description

    Job Title: Customer Support Engineer

    Work Location: Arlington, VA 22201

    Duration: Long-term contract with option to hire

    Hours: Monday-Friday 8am-5pm

    Education/Experience Required: High school Diploma

    Job Description & Responsibilities:

    • Providing Tier I level support of Ricoh products and services, including but not limited to:
    • Operating system functionality
    • Software installation and troubleshooting
    • VoIP configuration and support
    • E-mail configuration and support
    • Mobile Device Management
    • Malware/virus detection and removal
    • Workstation and peripheral diagnostics and support
    • Single user network access and troubleshooting
    • Escalate customer issues through the proper channels.
    • Open and manage cases according to defined severities and case priorities
    • Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.

    Skills & Qualifications:

    • Previous experience with ACDs/IVRs and Case Management systems a plus
    • Active Directory, File and Printer Sharing, etc.
    • Basic navigation of common mobile device platforms (iOS, Android, etc)
    • Familiarity with (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applications.
    • Able to navigate and troubleshoot in a Mac OS environment is a plus

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