- Providing Tier I level support of Ricoh products and services, including but not limited to:
- Operating system functionality
- Software installation and troubleshooting
- VoIP configuration and support
- E-mail configuration and support
- Mobile Device Management
- Malware/virus detection and removal
- Workstation and peripheral diagnostics and support
- Single user network access and troubleshooting
- Escalate customer issues through the proper channels.
- Open and manage cases according to defined severities and case priorities
- Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.
- Previous experience with ACDs/IVRs and Case Management systems a plus
- Active Directory, File and Printer Sharing, etc.
- Basic navigation of common mobile device platforms (iOS, Android, etc)
- Familiarity with (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applications.
- Able to navigate and troubleshoot in a Mac OS environment is a plus
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Support engineer
Found in: Lensa US 4 C2 - 4 days ago
Workforce Solutions for Tarrant Co. Arlington, United StatesWe are looking for a support engineer to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. · An excellent Help desk technician must have good technical knowledge and be able to comm ...
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Technical Support Engineer
Found in: Appcast US C2 - 2 days ago
Wallbox Arlington, United StatesWe're looking for an analytical and detail-oriented Technical Support Engineer to be an integral part of our Texas factory team. As the Technical Support Engineer, you will be part of a cross-functional team within the Technology department, working closely with Operations teams ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 6 days ago
Wall Box Arlington, United StatesWe're looking for an analytical and detail-oriented Technical Support Engineer to be an integral part of our Texas factory team. As the Technical Support Engineer, you will be part of a cross-functional team within the Technology department, working closely with Operations teams ...
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Application Support Engineer
Found in: Appcast US C2 - 6 hours ago
Elevate Digital Arlington, United StatesNO C2C or SPONSORSHIP AVAILABLE · ON SITE DAILY IN ARLINGTON, VA · TOP SKILLS: · PowerShell/Python proficiency for task automation · Experience managing on-premise servers in a production environment (Windows Servers) · Overview: · We are seeking an experienced Application Supp ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 5 days ago
Wallbox Arlington, United StatesWe're looking for an analytical and detail-oriented Technical Support Engineer to be an integral part of our Texas factory team. As the Technical Support Engineer, you will be part of a cross-functional team within the Technology department, working closely with Operations teams ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 1 day ago
Wallbox Arlington, United StatesWe're looking for an analytical and detail-oriented Technical Support Engineer to be an integral part of our Texas factory team. As the Technical Support Engineer, you will be part of a cross-functional team within the Technology department, working closely with Operations teams ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 5 days ago
Wallbox Arlington, United StatesWere looking for an analytical and detail-oriented Technical Support Engineer to be an integral part of our Texas factory team. As the Technical Support Engineer, you will be part of a cross-functional team within the Technology department, working closely with Operations teams t ...
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Technical Support Engineer
Found in: ZipRecruiter Test10S US C2 - 2 days ago
Wallbox Arlington, United StatesJob Description · Job DescriptionWe're looking for an analytical and detail-oriented Technical Support Engineer to be an integral part of our Texas factory team. As the Technical Support Engineer, you will be part of a cross-functional team within the Technology department, worki ...
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Support Engineer
Found in: ZipRecruiter Test10S US C2 - 2 days ago
K2 Services Washington, United StatesJob Description · Job DescriptionSummary: · K2 Services is seeking a skilled and motivated individual to join K2 Services as a Support Engineer for our DC office. This position will be 90-95% client facing and 5-10% remote work. As a Support Engineer, you will be responsible for ...
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Integration Support Engineer
Found in: ZipRecruiter Test10P US C2 - 2 days ago
IntraFi Network LLC Arlington, United StatesJob Description · Job DescriptionWhat is the role?As an Integration Support Engineer, you will own the implementation and ongoing support of IntraFi's technical integrations, which requires technical expertise in Public Key Infrastructure (PKI) concepts, B2B communications standa ...
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Support Engineering
Found in: Jooble US O L C2 - 2 days ago
BuildSubmarines Washington DC, United StatesAt ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. · Currently, ManTech is seeking a motivated, career and customer-oriented Digital, Network, Cyber Group (DNCG) Support En ...
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Support Engineer
Found in: ZipRecruiter Test10S US C2 - 3 minutes ago
Akira Technologies Inc. Washington, United StatesJob Description · Job DescriptionAkira Technologies is seeking a highly skilled Support Engineer Expert to join our team for a critical project supporting the United States Army. As a key member of our Engineering team, you will be responsible for providing frontline support for ...
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Production Support Engineer
Found in: Appcast Linkedin GBL C2 - 6 hours ago
Tiger Analytics Arlington, United StatesTiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate business value from data. Our bu ...
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Production Support Engineer
Found in: ZipRecruiter Test10S US C2 - 4 hours ago
Tiger Analytics Arlington, United StatesJob Description · Job DescriptionTiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate ...
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IT Support Engineer I, IT Services
Found in: Lensa US P 2 C2 - 4 weeks ago
Amazon Arlington, United StatesBASIC QUALIFICATIONS · - 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience · - 2+ years of troubleshooting in a multi-user high availability environment experience · - 2+ years of PC repair, troubleshooting, deployment and liquidation experience · ...
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Technical Support Engineer
Found in: Appcast US C2 - 2 hours ago
Moksh Tech Washington, United StatesAs a Solution Center Engineer II, you, and your team of are the face of R3 to our clients. You should bring a high level of customer-centric focus blended with technical expertise that aligns what we do as a business to our client's mission. · Responsibilities and Duties: · Locat ...
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Application Support Engineer
Found in: Appcast US C2 - 6 hours ago
Mindlance Washington, United StatesTitle: Administrator Premium II - Systems Administrator · Duration: 3 Months – Long Term · Location: Washington, DC 20433 · Hybrid Onsite: 4 Days per week from Day1 · Position Overview: · Treasury Systems Administrator will work along with ITS TREASURY support team for supportin ...
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DNCG Support Engineer
Found in: Jooble US O L C2 - 2 days ago
BuildSubmarines Washington DC, United StatesSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative project ...
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Federal Support Engineer
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Dtex Systems Washington, United StatesJob Description · Job DescriptionWe are excited that you've taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn't stop there. We have serious growth plans and that ...
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IT Support Engineer
Found in: Lensa US 4 C2 - 4 days ago
Amazon Herndon, United StatesÜbersicht · Effizient funktionierende IT-Systeme sorgen dafür, dass der Betrieb bei Amazon jederzeit in Höchstgeschwindigkeit läuft. Unsere IT Support Engineers arbeiten hinter den Kulissen daran, Probleme zu beheben und unsere Systeme zu verbessern, damit unser Betrieb optimal ...
IT Support Engineer - Arlington, United States - Paladin Consulting
Description
Job Title: Customer Support Engineer
Work Location: Arlington, VA 22201
Duration: Long-term contract with option to hire
Hours: Monday-Friday 8am-5pm
Education/Experience Required: High school Diploma
Job Description & Responsibilities:
Skills & Qualifications: