Client Intake Specialist - Nashville, TN
13 hours ago
Job description
Employee Status: Full-time (40 hours/week), exempt
Location: Remote
About Us
Mamaya Health was born out of a bold ambition: to shape a future where mental health care is
accepted as a fundamental human right. At Mamaya, we know that therapy is a lifeline, not a
luxury—which is why we accept most major insurances and offer sliding scale and deep sliding
fee scales to reduce financial barriers. Whether facing perinatal complications, women's health
issues, or perimenopausal/menopausal challenges, every woman and her circle deserve the
care she needs in a safe, stigma-free space. Our multidisciplinary team uses evidence-based
practices to engage women early, conduct personalized risk assessments, and deliver high
quality virtual mental health care—because at Mamaya Health, moms matter too.
Our mission is Women's Mental Health Care That Supports the Whole Family. From early
motherhood to midlife and beyond — we're here for you and those you love.
Your Impact Metric (KPI)
You measure your impact by the number of client intakes scheduled that are completed
towards our company's overall goal.
Position Overview
As the Client Intake Specialist at Mamaya Health, you will support the client administrative
and operational functions vital to the efficient and effective operation of our mental health
services. This role is pivotal in ensuring smooth office operations, managing administrative
processes, and supporting our commitment to exceptional patient care.
Who You Are:
Demonstrate initiative, quick learning, and problem-solving skills
Have excellent written and verbal communication skills
Demonstrate empathy, compassion and strong customer service skills
Be an independent problem solver and a quick learner
Be team-oriented, collaborative, professional, and authentic
Be adaptable, flexible, and willing to adjust to needs as they arise
Job Duties + Functions
Client Scheduling Support
- New Client Consultations daily
- Current Client phone calls daily
- Assist with client scheduling support via phone, email, and text messages
- Support day-to-day client operations, ensuring a welcoming and efficient
environment for clients and their providers.
- Support internal/external scheduling workflows and operations in our EHR
system(s), to ensure a smooth client and provider experience.
- Understand the billing and insurance process at Mamaya Health to be able to
support basic insurance and payment questions from clients.
Team Collaboration and Support:
- Act as a liaison between clinical staff and clients, addressing their needs and
ensuring a positive experience throughout their journey with Mamaya Health.
- Collaborate with the team members on supporting current and new client needs
and system updates.
Qualifications and Skills:
- Bilingual (English + Spanish)
- Proven experience in business office management, preferably in a healthcare or mental
health setting.
- Strong organizational skills and attention to detail to manage administrative tasks
effectively.
- Excellent communication and interpersonal skills to interact with patients, staff, and
external stakeholders.
- Ability to handle sensitive patient information with confidentiality and discretion.
COMPENSATION + HOURS
$23.00 hourly
This position is full-time, exempt
Monday - Friday, 11 am - to 7:00 p.m. (half day during one M-F and half day on
Saturday)
REPORTING
Reports to Client Intake Manager
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