Shift Leader - Homestead, United States - Grand Fitness Mgmt, LLC

Grand Fitness Mgmt, LLC Homestead, United States

3 weeks ago

Description

Job Description

Job DescriptionDescription:

A Shift Leader supervises fellow coworkers while they work, monitoring their performance, ensuring they comply with company and safety policies and delegating tasks appropriately. Shift Leaders are responsible for maintaining an organization's high performance, quality and safety standards and guaranteeing satisfaction.

A Shift Leader performs leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shift. Their duties and responsibilities include:

Organizing shift schedules for team members
Monitoring attendance, tardiness, and time off
Assigning duties to specific employees based on role and skills
Supervising employees and assisting with tasks as necessary
Supervise performance and sharing feedback with both upper management and team members
Managing employees requests and conduct
Training new and current team members on tasks
Handling customer issues and managing conflicts
Adhering to company policies and health, safety and employment standards
Upholding integrity and security with member documents and sensitive information always
Managing club cleanliness and maintenance to ensure all aspects of the club are in like new conditions.
Drive sales and member experience metrics such as BCM%, EFT growth, upgrades to memberships, saving cancels, avoid accounts going into RFC, merchandise sales, use of trainers, social reviews, NPS surveys and BER results

This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

Requirements:

Most Shift Leader candidates have at least a high school diploma or GED. Some candidates may have an associate degree in business administration or management. Though not required, a bachelor's degree in business or an industry-related field may indicate candidates with more advanced industry knowledge, relevant skills and practical training. Many candidates could benefit from on-the-job training to better transition into their roles.

Shift Leaders typically must have experience working as a team member in the industry or with our PF team. For internal promotions, candidate must have at least 3 months of employment with us zero performance counseling records for the past 6 months. Shift Leaders need to be available to work at least 24 hours per week with weekend availability.

A Shift Leader uses a variety of soft skills and technical abilities to manage teams of employees. These skills and aptitudes often include:

Excellent communication and interpersonal skills
Leadership skills like decision-making, motivation and goal-setting
Strong problem-solving skills
Exceptional organization and time management abilities
Conflict resolution skills
Customer service skills
Ability to work as part of a team and collaborate effectively
In-depth industry knowledge
Understanding of relevant health and safety regulations
Comfortable with workplace technology like Billing, contracts, pos functions, reporting, registers, scheduling and inventory management
Basic math skills

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