L2 Helpdesk/Service Desk Support Engineer - San Antonio, United States - Resource Logistics

    Resource Logistics
    Resource Logistics San Antonio, United States

    3 weeks ago

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    Description

    Job Title :

    • L2 Helpdesk/Service Desk Support EngineerRate : $23/hr W2 MAX
    • NO ROOM FOR NEGOTIATIONSLocation: San Antonio, TX 100% onsite

    NOTE :
    WE NEED RESOURCE WHO HAS STRONG EXP ON HANDLING HIGH FLOW CALL ENVIRONMENT, TICKETS IN SERVICEDESK/CALL CENTER, HELPDESK SLA s

    Job Description:

    • IT helpdesk (Service desk support, ITIL certification)
    Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 3 weeks per year:

    Monday 10pm Thursday 6am; Friday 10pm Monday 6am)1+ years PC support experience, 6+ months call center support1+ years of experience supporting PC operating systems including Windows 7 and Windows 101+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) ability to create, edit, save, and send.

    Effective communication, efficient call handling#J-18808-Ljbffr