Project Director - Emory, United States - NCS pte ltd

Description

The Project Director
The Project Director is responsible for managing day to day support of medium scale maintenance projects meeting customer's requirements and Service Level Agreements


The activities include:

To ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes.

To ensure that incidents reported are tracked and resolved till closure.

To assist the Senior Managers to train and guide junior team members.

Responsibilities

Act as a focal point for all support related queries and issues.

Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer.

Review with support team to ensure that all support tasks and deliverables meet quality and service levels.

... (remaining responsibilities truncated for brevity) ...

Requirement
Typically 10-12 years IT project management experience. Strong knowledge in process improvement methodologies and tools. Understanding of Software Development Lifecycle (SDLC). Degree in Information Systems, Computer Science or equivalent. Self-motivated with a positive "can-do" attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques. Able to lead, develop and maintain respectful and trusting relationship. Proficient in written and spoken English. Able to travel as required.

Recommended Skills

Business Development

Business Process Improvement

Coaching And Mentoring

Communication

Consulting

Creativity

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