T-Mobile Retail Store Manager - Council Bluffs, United States - Myamtel

Myamtel Council Bluffs, United States

3 weeks ago

Description

**T-Mobile Retail Store Manager (Base + Bonus) #3ISR**

**Nebraska | Council Bluffs, IA | Full Time**

Job Description **Position Purpose**

The Retail Store Manager acts as the presence in the retail store. The Retail Store Manager motivates the Retail Sales Associates to excel by providing guidance and inspirational leadership that will drive their need to succeed. Ensures an extraordinary customer experience at all times, ensures the store team is knowledgeable about company/store communications and delivers financial results based on Key Performance Indicators. The Retail Store Manager is responsible for overall store operations, and is accountable for sales as well as the development of a high performing, motivated team.

**Essential Functions**

**Sales Responsibilities:**

**Establishes and Maintains Sales Process by**

Demonstrating the right customer behaviors defined by delivering T-Mobiles Un-Carrier experience

Utilizes observation guides for Sales Leads and RSAs at the standard frequency

**Ensures consistent delivery of the Un-Carrier Experience in the retail store environment**

Observe customer interactions on the sales floor

Provide coaching to associates & secondary leaders in a timely manner with ICAN (Identify, Communicate, Agree, Next Steps)

Manage customer wait time (conduct warm hand offs between customers and associates)

Ensure positive & authentic customer experiences

Maintain shopping environment

When floor Coaching, Staying Mobile (always in motion)

Exit Review (Referrals, VOC, Thank You)

Partner with ASM/ASOM to successfully launch new products, services or processes

Ensuring all employees are properly trained on new products, services and promotions to sell with confidence

**Leadership**

Provides leadership to our associates and customers and inspires a team of associates to help one another provide the best customer experience.

Builds customer confidence by making the store experience interactive, engaging and reassuring.

Describes merchandise and explain use, operation, and care of merchandise to customers.

Utilizes consultative selling skills to solve customer problems and/or meet their needs.

Leads marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.

Maintains the visual appeal of the store, including the back room, restrooms and individual work areas according to the retail store standards.

Uses store displays and interactive devices effectively to enhance the customer experience.

Develops positive long-term customer relationships

Places special orders or calls other stores to find desired items.

Recruits, develops motivates and manages a high-performing team.

Trains Retail Sales Associates on current sales and promotions, policies regarding payment and exchanges and security practices. Keeps abreast of the rapidly evolving T-Mobile technology.

Maintains records related to sales.

Executes the processes and procedures that ensure efficient back of the house operations.

Assists with inventory counts as needed.

Assists with other duties as directed.

Consistently demonstrate excellent leadership and coaching skills

Utilizes Workplace Systems to effectively schedule coverage, and resource planning to ensure the store has the right number of employees in the right roles at the right times

Takes the lead in developing, training and managing assigned team, maintaining ultimate decision making responsibilities for evaluations, discipline and staffing (hiring/firing/promoting)

Assist, inspire, and encourage all employees by motivating team to succeed

Monitor Customer Experience (VOC) performance indicators and coach accordingly

Fully understand and assist in educating personnel on compensation plan and how to maximize earnings

Assist in ensuring all time cards are reviewed, approved daily and accurate

Perform role plays with employees on a regular basis to improve interactions with customers

**Competencies:**

Drive for Results

Managerial Courage

Customer Focus

Developing Direct Reports

Prioritization

Managing and Measuring Work

**Core Accountabilities (KPIs):**

? Execute store initiatives related to sales, operations, service and the customer experience.

**Work Environment:**

This position operates in a retail store setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Requires recognizing, identifying and using products and necessary reports. Occasional travel may be required for training purposes.

**Physical Demands:**

This position requires the ability to lift files, boxes up to 25lbs, open filing cabinets, bend, stoop, reach, twist, lift, pull, move around the store frequently engaging with customers for long periods.

**Position Type/Expected Hours of Work:**

This is a full time position. Retail Store Managers typically are required to work 45 hours per week. Days of the week may vary. Must be available to work nights, holidays and weekends.

**Other Duties:**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**EEO Statement:**

Amtel LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity/ expression, veteran status, genetics or any other status or characteristic protected by federal, state or local law.

**Qualifications**

Bachelors Degree or equivalent retail management work experience required

Two years of supervisory wireless or retail experience

Proven track record of high performance in relation to motivating a high performing sales team

Proven business acumen, retail math, problem solving, & decision making skills

Ability to consistently communicate both written and verbal

Ability to handle multiple tasks concurrently

Knowledge of cellular/pcs/advanced wireless communication preferred

Deliver results and demonstrate exceptional interpersonal skills

Successful completion of company prerequisite training courses

Location

Store Manager

3 weeks ago

Scooter's Coffee Council Bluffs, United States

Starting Salary: $45,000 - $48,000 per year $1,000 Sign-On Bonus: $250 paid out quarterly through first year of employment Scooters Coffee Leadership Position. Are you Amazing? We want YOU With over 700 locations open nationwide, Scooter's Coffee Store Manager, Manager, Coffee, R ...
Store Manager

3 weeks ago

Victoria's Secret Omaha, United States Full time

Description A Victoria's Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales at Victoria's Secret. This role reports to the District Manager. · Primary Responsibility: · The Store Mana ...
Store Manager

4 weeks ago

EssilorLuxottica Group Omaha, United States

Requisition ID: 844432 · Store #: 00A753 Sunglass Hut · Position:Full-Time · Total Rewards: Benefits/Incentive Information · Sunglass Hut is a global leader in the sale of premium sunglasses with over 1600 retail stores across North America. By joining our team you'll grow with ...
Store Manager

2 weeks ago

Rally House Omaha, United States Full time

Job Description · Love sports, local events, fashion, leading a retail team, or all of the above? If so, Rally House could be the perfect fit for you The Store Manager is a shared leadership role responsible for overseeing essential business duties in a fast paced, complex envir ...
Assistant Store Manager

2 weeks ago

RevLogical / Retail Rebel Council Bluffs, United States

Job Description · Job DescriptionDescription:Job Title: Assistant Manager · Job Type: Full-time · Description: · Our Retail Rebel Assistant Manager assists in leading the evolution of our fast paced and growing retail liquidation company. Retail Rebel ́s business models are uniqu ...
Assistant Store Manager

4 weeks ago

Retail Rebel Council Bluffs, United States

Job Type · Full-time · Description · Job Title: Assistant Manager · Job Type: Full-time · Description: · Our Retail Rebel Assistant Manager assists in leading the evolution of our fast paced and growing retail liquidation company. Retail Rebel's business models are unique and ...
Store Manager

2 days ago

Hibbett Retail, Inc. Douglas, United States

Job Description · Job Description01347 Douglas, AZLE_301 Hibbett Retail, Inc.Job Title: Store Manager · Department: Operations · FLSA Status: Non-Exempt · Reports To: District Sales Manager · SUMMARYThe Store Manager oversees and is responsible for the store's sales efforts in ea ...
Store Manager

3 days ago

Lucky Shots Coffee Omaha, United States

Job Description · Job DescriptionAre you a leader who believes in creating an amazing experience in each customer we serve? Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. · The Amazing Role . . . ...
Store Manager

1 week ago

Rexius Nutrition Aksarben Omaha, United States

Job Description · Job Description***STORE MANAGER*** · We are looking to hire a goal-oriented Store manager. Rexius Nutrition Aksarben is a Locally owned franchise of Rexius Nutrition Inc. Located in an up & coming hip area, Aksarben. · Must Haves: · Positive & fun attitude · Fl ...
Assistant Store Manager

2 weeks ago

Kwik Shop Omaha, United States Full time, Part time

Job Description · Position Summary: · If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team that is committed to creating a great place to work and even better shopping experience for our guests, this job is for you ...
Retail Store Manager

2 weeks ago

Total Wine & More Omaha, United States Mid-Senior Level

Description · About the role · As Store Manager, you will grow Total Wine & More's brand by delivering best-in-class service and bringing to life a distinctive world of wine, beer, & spirits for our customers. This includes building upon company programs and team member develo ...
Store Manager

4 weeks ago

Casey's General Stores Council Bluffs, United States

Casey's General Stores - JobID: EB74E13B5CD941C5B0EBD52EB4F91D6D [Store Supervisor] As a Store Manager at Casey's General Stores, you'll: Facilitate the effective and efficient operation of the store; Ensure the Company's mission and policies are adhered to and upheld at all time ...
Store Manager

4 weeks ago

Spencer Gifts Council Bluffs, United States

Spencer's - JobID: J3W06Y60JZCCFR9FB1M [Retail Manager / Team Leader] As a Store Manager @ Spencer's, you'll: Establish and maintaining Guest Services; Oversee and be accountable for the operation of a store; Ensure maximum sales and profitability through controlling expenses, sh ...
Senior Assistant Store Manager

4 weeks ago

Spencer Gifts Council Bluffs, United States

Spencer's - JobID: J3M4V46S172Q0CYS9HP [ASM / Department Manager] As an Assistant Store Manager @ Spencer's, you'll: Establish and maintain Guest Services; Support the Store Manager in the various tasks involved in the overall operation of a store; Ensure maximum sales and profit ...
Assistant Store Manager

2 weeks ago

Chico's FAS, Inc. Omaha, United States

We are customer obsessed, innovative, and have the best culture in retail. Join our team today · POSITION OBJECTIVE: · The Store Manager is primarily responsible for promoting a customer and product-focused sales culture where our values and guiding principles are at the forefron ...
Assistant Store Manager

3 weeks ago

Goodwill Omaha Omaha, United States

Assistant Store Manager · Department: Retail Operations · Work Location: 156th & Maple · Employment Status: Full Time · Salary Range: $42,000 · JOB SUMMARY · Responsibilities include assisting the Store Manager in the management of all facets of store operations in support of the ...
Assistant Store Manager

2 days ago

Sol's Jewelry & Loan Omaha, United States

Job Description · Job DescriptionWhy Work Here? · "Flexible company where no two days are the same" · Sol's Jewelry and Loan is looking for a results-driven, high-energy and sales driven Assistant Store Manager to join our team. · Along with their manager, this individual will ov ...
Assistant Store Manager

3 days ago

Js Java Jr Inc Omaha, United States

Job Description · Job DescriptionAssistant Store Manager · We are seeking candidates with energetic, positive, customer focused, and friendly personalities who are ready to advance their career. You bring the personality, and we will teach you coffee and train the leadership and ...
Assistant Store Manager

3 weeks ago

Zio's Pizzeria Omaha, United States

Job Description · Job DescriptionWe are seeking an Assistant Store Manager to join our team You will be responsible for overseeing and coordinating the activities of the retail sales team. · Responsibilities: · Supervise team of retail sales workers · Adjust daily schedule for sh ...
Retail Store Manager Center

2 days ago

Sun Tan City Omaha, United States Full time

Benefits: Dental insurance · Employee discounts · Flexible schedule · Health insurance · Opportunity for advancement · Training & development · W Center Rd, Omaha, NE · Benefits: Employment growth opportunities · Competitive Wages based on experience and abilities · Flexible S ...