Account manager Oncology - Trenton, United States - Msd Malaysia

Description

Do you want to work at one of the largest industrial pharma concerns in the Netherlands within a high-tech environment and use your knowledge and skills? Did you always want to work in a company where your work can have a real impact on people's lives? We would like to meet you
Purpose of the role

The Account manager Oncology is responsible for selling our Company and Strategic Alliance product(s) to our prioritized customers in academic and peripheral hospitals to ensure brand value and thereby to contribute to optimal patient outcomes.

The Account manager Oncology is the central customer facing role within the business unit and is focused on optimizing customer engagement by means of a strategic sequential, multichannel customer journey execution.

The Account manager Oncology is responsible for managing the hospitals within their territory, understanding the patient flow, identifying the key stakeholders involved and delivering key trainings/education sessions in the hospitals aligned to the business opportunity spaces.

The CEM is responsible for solid relationship management skills and leverage customer insights to provide comprehensive solutions and feedback to agile teams.

The CEM demonstrates the ability to execute at each stage of the sales process.

Primary customer:
HCP's – Oncologists,

gynaecologists

and surgeons within academic and peripheral hospitals
Welcome in our team
In our team we experiment to reach our goals, iterate and learn in the process.

You will join an autonomous cross functional team that is focused on continuously learning and delivering to achieve business ambition.

To facilitate this we have frameworks, goalsetting methodologies and organizational structure that support in iterating and learning.
Key Result Areas & Tasks
Contribute to optimal patient outcomes, access and availability of our Company and Strategic Alliance medicines
Identification of current and potential new customers, position in funnel (See Think Do Care) and adoption ladder related to OS
Expert in both physical and digital customer engagement, multichannel use based on channel affinity and personalized customer journeys
Identify current vs desired behavior including digital affinity and engagement desire by interpreting data
Expert in the ability to demonstrate to the customer a path to clinical value of our Company's medicines
Differentiation in types of communication / central role between internal and customer
Involvement in experimentation in agile teams and creation of personalized content aligned with brand strategy, tailored to customer needs and position based on the above (channel & position)
Represent the voice of the customer in agile teams and active role in formulating hypotheses to test with customer to further improve HCP engagement
Initial thinking, planning and analytics of personalized customer journey and multichannel campaign execution
Continuous revisiting and enhancement of customer engagement campaigns based on retro of data, analytics and experimentation results
Execution in a strategic multichannel engagement journey
Works closely with agile team on opportunities and experiments with new ways of engagement
Data & Analytics
Pro-active in using data & analytics to improve customer engagement
Education, skills and competencies
English and Dutch business proficient
Sharing, networking and learning skills
Experienced

with collaboration and engagement tools e.g., Mural, MS Teams, Veeva Engage, LinkedIn Salesnavigator, Jira, Spotfire
Expert

in virtual and remote engagement and expert in physical (F2F) approaches; combined personal engagement approach
Proficient in using

Microsoft Office applications
In depth

knowledge of therapeutic area

and medicines > relevant content
Relevant

knowledge of pharmaceutical market

/

environment/account
Good communication skills, verbally and written
Commit to

continuous development

of customer, team and individual
Flexible and resilient

internally and externally based on an increasingly challenging environment
What We Offer
We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development. Our benefits are very competitive, and the summary below will give you an idea of what you can expect.
Competitive salary and a 3% year-end bonus;
35,5 days of leave;
Attractive collective health care insurance package with considerable reduction rates;
Incentive Plan;
Lease car?
Numerous training, coaching and e-learning modules for long term job opportunities and development.
Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.

All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.

No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Job Description
Do you want to work at one of the largest industrial pharma concerns in the Netherlands within a high-tech environment and use your knowledge and skills? Did you always want to work in a company where your work can have a real impact on people's lives? We would like to meet you
Purpose of the role

The Account manager Oncology is responsible for selling our Company and Strategic Alliance product(s) to our prioritized customers in academic and peripheral hospitals to ensure brand value and thereby to contribute to optimal patient outcomes.

The Account manager Oncology is the central customer facing role within the business unit and is focused on optimizing customer engagement by means of a strategic sequential, multichannel customer journey execution.

The Account manager Oncology is responsible for managing the hospitals within their territory, understanding the patient flow, identifying the key stakeholders involved and delivering key trainings/education sessions in the hospitals aligned to the business opportunity spaces.

The CEM is responsible for solid relationship management skills and leverage customer insights to provide comprehensive solutions and feedback to agile teams.

The CEM demonstrates the ability to execute at each stage of the sales process.

Primary customer:
HCP's – Oncologists,

gynaecologists

and surgeons within academic and peripheral hospitals
Welcome in our team
In our team we experiment to reach our goals, iterate and learn in the process.

You will join an autonomous cross functional team that is focused on continuously learning and delivering to achieve business ambition.

To facilitate this we have frameworks, goalsetting methodologies and organizational structure that support in iterating and learning.
Key Result Areas & Tasks
Sales performance & Customer Engagement
Contribute to optimal patient outcomes, access and availability of our Company and Strategic Alliance medicines
Identification of current and potential new customers, position in funnel (See Think Do Care) and adoption ladder related to OS
Expert in both physical and digital customer engagement, multichannel use based on channel affinity and personalized customer journeys
Identify current vs desired behavior including digital affinity and engagement desire by interpreting data
Expert in the ability to demonstrate to the customer a path to clinical value of our Company's medicines
Differentiation in types of communication / central role between internal and customer
Experimentation & execution
Involvement in experimentation in agile teams and creation of personalized content aligned with brand strategy, tailored to customer needs and position based on the above (channel & position)
Represent the voice of the customer in agile teams and active role in formulating hypotheses to test with customer to further improve HCP engagement
Initial thinking, planning and analytics of personalized customer journey and multichannel campaign execution
Continuous revisiting and enhancement of customer engagement campaigns based on retro of data, analytics and experimentation results
Execution in a strategic multichannel engagement journey
Works closely with agile team on opportunities and experiments with new ways of engagement
Data & Analytics
Pro-active in using data & analytics to improve customer engagement
Education, skills and competencies
Bachelor/Master degree
English and Dutch business proficient
Account management skills
Agile mindset
Sharing, networking and learning skills
Experienced

with collaboration and engagement tools e.g., Mural, MS Teams, Veeva Engage, LinkedIn Salesnavigator, Jira, Spotfire
Expert

in virtual and remote engagement and expert in physical (F2F) approaches; combined personal engagement approach
Proficient in using

Microsoft Office applications
In depth

knowledge of therapeutic area

and medicines > relevant content
Relevant

knowledge of pharmaceutical market

/

environment/account
Good communication skills, verbally and written
Commit to

continuous development

of customer, team and individual
Flexible and resilient

internally and externally based on an increasingly challenging environment
What We Offer
We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development. Our benefits are very competitive, and the summary below will give you an idea of what you can expect.
Competitive salary and a 3% year-end bonus;
35,5 days of leave;
Attractive collective health care insurance package with considerable reduction rates;
Solid Pension Plan;
Incentive Plan;
Lease car?
Numerous training, coaching and e-learning modules for long term job opportunities and development.
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.

All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.

No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular


Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:
Hybrid


Shift:

Valid Driving License:
Hazardous Material(s):

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products.

The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century.

Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

#J-18808-Ljbffr