- In compliance with Standard Operating Procedures (SOP), assists qualified donors in completing the screening process.
- May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
- Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors' questions are answered timely, accurately and professionally.
- Answers the telephone and assists in providing appropriate information to the caller.
- Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff.
- Maximizes donor flow by allocating staff and resources to appropriate center area or task.
- Conducts daily calibration of equipment according to SOP and Plasma Operating Procedures (POP). Resolves calibration issues. Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.
- Provides guidance and technical training on processes and procedures to reception staff and other staff as required.
- Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues. Refers employee relations issues to center management staff.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in SOPs.
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform other job-related duties as assigned.
- High school diploma or equivalent required
- Minimum of 18 months experience in a clerical or customer service related position, preferably in health care of plasma collection environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
- Ability to make decisions, which have moderate impact on immediate work unit.
- Understands, remembers and communicates routine, factual information
- Must be able to see and speak with customers and observe equipment operation.
- Occasionally perform tasks while standing and walking up to 100% of time
- Reach, bend, kneel and have high level of manual dexterity
- Occasionally be required to lift and carry up to 25 pounds
- Fast paced environment with frequent interruptions
- Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
- Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
- Required to work overtime and extended hours to support center operational needs
-
Production Group Leader
1 week ago
Insight Global Lansing, United StatesAs a Production Group Leader you are responsible to implement and execute the established business plan for an area of the production operations and foster an atmosphere of teamwork and cooperation. Work is of a technical nature using independent judgment within the limits of GMS ...
-
Nebula Ventures Lansing, United StatesFull authorization for further education in orthopedics and trauma surgery · Wide range of surgical treatments using modern and innovative treatment techniques · Comprehensive opportunities for internal and external training and further education · Daily routine treatment of emer ...
-
Bilingual Specialized Assistant
5 days ago
Lansing School District Lansing, United StatesThe Lansing School District serves over 10,000 PreK-12 students across 25 school buildings in the increasingly diverse urban community of Lansing, MI. We are unique compared to other districts because of the wide variety of exciting and innovative educational options from which f ...
-
Network Administrator/Engineer
3 weeks ago
TEKsystems Lansing, United StatesTop Skills Details · Experience running an enterprise network (5 years preferred) · Experience with Extreme networking switches and Campus Fabric (highly preferred) · Wireless networking experience (required) · Routing · Description · Under the direction of the Director and s ...
-
Network Administrator/Engineer
2 weeks ago
TEKsystems Lansing, United StatesTop Skills Details · Experience running an enterprise network (5 years preferred) · Experience with Extreme networking switches OR Cisco · Wireless networking experience (required) · Routing · Description · Under the direction of the Director and supervised by the IT Services Man ...
-
InsideHigherEd East Lansing, United StatesJob no: 959586 · Work type: Support Staff · Pay Grade: 10 · Major Administrative Unit / College: Facility For Rare Isotope Beams · Department: Facility For Rare Isotope Beams · Sub Area: AP- Professionals · Salary: Salary Commensurate with Experience · Location: East Lansing · C ...
-
3rd Shift
2 weeks ago
TEKsystems Lansing, United States ContractTop Skills' Details · Network monitoring: this resource will be responsible for leveraging different monitoring tools to monitor the health and stability of the network, servers and hosting centers. · Technical support: must have technical knowledge and aptitude of infrastructur ...
-
Organizer/Field Staff Representative
6 days ago
AFSCME Lansing, United StatesOrganizer/Field Staff Representative · Affiliate: AFSCME Michigan Location: Marquette, Lansing, Flint & Detroit Offices Salary: Starts at $60,.30 - $87,.15 Posting Date: February 07, JOB SUMMARY: · Reporting to the Regional Director, the Organizer/Field Sta ...
-
news anchor/ mmj
2 weeks ago
Gray Television, Inc Lansing, United StatesJob Summary/Description: · WILX-TV is looking for a dynamic full-time Anchor/MMJ. In addition to being an outstanding journalist with a great personality, you need to be a team leader. The ideal candidate will display professionalism and personality, both on and off the air. Our ...
-
Student Intern I
4 weeks ago
InsideHigherEd East Lansing, United StatesJob no: 721690 · Work type: Support Staff · Pay Grade: 05 · Major Administrative Unit / College: President · Department: Intercollegiate Athletics · Sub Area: AP- Professionals · Salary: Pay Commensurate with Experience · Location: In State, Out of State · Categories: On-Call · ...
-
Chairperson-Management
6 days ago
Michigan State University East Lansing, United StatesWorking/Functional Title · Chairperson - Department of Horticulture · Position Summary · The Department of Horticulture in the (CANR) at (MSU) invites applications for Department Chairperson. The department seeks a dynamic and creative leader who will strategically focus the in ...
-
Staff Engineer FRIB/NSCL-Continuing
2 weeks ago
InsideHigherEd East Lansing, United StatesJob no: 829971 · Work type: Faculty/Academic Staff · Major Administrative Unit / College: Facility For Rare Isotope Beams · Department: Facility For Rare Isotope Beams · Sub Area: FAS- Fac./Acad Staff · Salary: Salary Commensurate with Experience · Location: East Lansing · Categ ...
-
IT Project Manager
2 days ago
TEKsystems Lansing, United States Contract**This position is required to be onsite 2 days per week in Lansing, Michigan so please only apply if you are local** · Top Skills: · IT Project Management experience · Experience managing enterprise level software development projects · Experience using a project portfolio mana ...
-
Dean-Management
4 weeks ago
InsideHigherEd East Lansing, United States Executive Administration Jobs ,Job no: 936144 · Work type: Faculty/Academic Staff · Major Administrative Unit / College: Provost And Academic Affairs · Department: Provost Evp For Academic Affairs · Sub Area: FAS- Fac./Acad Staff · Salary: Salary Commensurate with Experience · Location: East Lansing · Categor ...
-
Call Center Representative
22 hours ago
TEKsystems Lansing, United States Contract to RegularEQUIPMENT MUST BE PICKED UP IN EITHER FLINT OR LANSING · Description: · Must be a Michigan resident to qualify for this role. · Bilingual candidates needed Spanish or Arabic - $, English - $ · Hours: Monday - Friday. Must be available from 8am-7pm. The managers will assign th ...
-
Registered Nurse
1 week ago
VitalCore Health Strategies Lansing, United StatesLooking for a rewarding career in the field of healthcare? Start A New Career with VitalCore Health Strategies View our opportunities at: · VitalCore Health Strategies, (VCHS), an industry leader in correctional healthcare, has openings for a Full-Time Registered Nurse at In ...
-
InsideHigherEd East Lansing, United States Executive Administration Jobs ,Job no: 945226 · Work type: Executive Management · Major Administrative Unit / College: Provost And Academic Affairs · Department: Provost Evp For Academic Affairs · Sub Area: FAS- Fac./Acad Staff · Salary: Salary Commensurate with Experience · Location: East Lansing · Categorie ...
-
Staff Engineer FRIB/NSCL-Continuing
3 days ago
InsideHigherEd East Lansing, United StatesJob no: 910916 · Work type: Faculty/Academic Staff · Major Administrative Unit / College: Facility For Rare Isotope Beams · Department: Facility For Rare Isotope Beams · Sub Area: FAS- Fac./Acad Staff · Salary: Salary Commensurate with Experience · Location: East Lansing · Categ ...
-
Director of Informatics
1 week ago
InsideHigherEd East Lansing, United StatesJob no: 957785 · Work type: Support Staff · Pay Grade: 16 · Major Administrative Unit / College: Information Technology Services · Department: Msu It Office Of The Acio · Sub Area: APSA- Pro Supervisory · Salary: Salary Commensurate with Experience · Location: East Lansing · Cat ...
-
Lansing School District Lansing, United StatesThe Lansing School District serves over 10,000 PreK-12 students across 25 school buildings in the increasingly diverse urban community of Lansing, MI. We are unique compared to other districts because of the wide variety of exciting and innovative educational options from which f ...
Group Leader - Lansing, United States - CSL Plasma
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Group Leader - Customer Service page is loadedGroup Leader - Customer Service
Apply
locations
Americas, US-MI, Mt Clemens 261, CSL Plasma
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
R
Job Description Summary
Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and transfer donors. Possesses a general knowledge of the plasma pheresis operation.
Job Description
assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature.
Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.(physical & mental requirements)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.
.
About CSL Plasma
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma .
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion
at CSL.
Do work that matters at CSL Plasma
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click
here
.
#J-18808-Ljbffr