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- Answer and respond to customer service calls in a professional and timely manner.
- Coordinate service with technicians, sub-contractors, and customers within designated locations.
- Create and dispatch work orders for scheduling of planned maintenance and service.
- Attend weekly planning sessions and conduct weekly service paperwork reconciliation.
- Process and approve invoicing for subcontractors.
- Administer the check-in/check-out process of technicians and advise supervisors of any missing or late technicians.
- Enter work order purchase orders into the accounting system and process orders.
- Update and maintain customer service shared folders.
- Procure parts and materials for service work orders.
- Provide service quotes to customers with the assistance of the supervisor.
- Schedule and follow up on monthly maintenance customer accounts.
- Establish and maintain a customer satisfaction follow-up and call-back procedure.
- Exceptional telephone and personal customer service skills.
- Excellent Microsoft Outlook, Excel, and Word skills.
- Basic financial knowledge and skills.
- Excellent organizational skills and ability to handle multiple projects simultaneously.
- Strong verbal, written, and interpersonal communication skills.
- Flexibility to adapt to changing priorities and direction in a dynamic work environment.
- Shows initiative and engages in proactive behavior.
- Ability to facilitate a collaborative working environment for customers and team members.
- Diploma and/or certificate in Business Administration or related office experience required.
- Dispatch and customer service training preferred.
- Previous call center, dispatch, or administrative experience preferred.
- Experience in construction industry environment preferred.
Service Coordinator - Spring Lake - Convergint Federal Solutions

Description
Job Description
Company Overview
Convergint Federal Solutions is a systems integration company that specializes in physical security management for the U.S. Federal Government.
We are seeking a Service Coordinator to join our team at our Spring Lake, NC office.
Key Responsibilities
Qualifications
Education and Experience
Work Environment
The position is office-based with occasional visits to work sites accompanying technicians.
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