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    Part Time Night Auditor - Provo, United States - Sunridge Hotel Group

    Sunridge Hotel Group
    Sunridge Hotel Group Provo, United States

    4 weeks ago

    Default job background
    Part time
    Description
    The Residence Inn South Provo is looking for a Night Auditor.

    SUMMARY: Accommodates guests of the hotel and Night Audit duties by performing the following:

    ESSENTIAL FUNCTIONS:
    • Operate the hotel's Front Desk overnight between 11pm - 7am
    • Greets, registers, and assigns rooms to late arriving guests as needed
    • Follows hotel's property specific Night Auditor checklist
    • Handles confidential information, including guest records, with a high degree of integrity
    • Promptly and effectively deals with guest requests and complaints
    • Answers and routes calls as appropriate; takes guest messages with accuracy
    • Responsible for cash drawer contents and transactions during shift
    • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
    • Answers inquires pertaining to hotel services; registration of guests; and travel directions
    • Offers and properly handles requests for wake-up calls
    • Records pertinent guest information in the pass on log
    • Ensures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as well as swimming pool area gates
    • Runs end of day night audit reports in hotel's PMS system
    • Sends in required reports to corporate office
    • Sets up breakfast bar in the morning according to brand standards and under direction from General Manager
    • Makes sure front desk, lobby and common areas are clean and organized
    • Performs other functions and duties as directed by General Manager
    COMPETENCY:
    • This is an overnight position, with hours being generally 11pm - 7am.
    • Other shifts may be assigned as guest needs dictate
    • To perform the job successfully, an individual should demonstrate the following competencies:
    • Problem Solving - Identifies and resolves problems in a timely manner;
    • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
    • TeamWork - Contributes to building a positive team spirit.
    • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
    • Organizational Support - Follows policies and procedures including but not limited to, dress code policies
    • Adaptability - Able to deal with frequent change, delays, or unexpected events.
    • Attendance/Punctuality - Is consistently at work and on time.
    • Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
    • Initiative - Asks for and offers help when needed.
    • Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.
    • Professionalism - Treats others with respect and consideration regardless of their status or position.
    • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
    • Quantity - Meets productivity standards; Completes work in timely manner.
    • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
    QUALIFICATIONS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION/EXPERIENCE:

    High school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

    Marriott and FOSSE PMS experience preferred.

    We do participate in background checks for potentional new hires
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