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    Call Center Representative - Fort Worth, United States - AirCo Air Conditioning

    AirCo Air Conditioning
    AirCo Air Conditioning Fort Worth, United States

    2 weeks ago

    Default job background
    Description
    Customer Experience Agent (Call Center)


    NOTE:
    Working a consistent Saturday or Sunday, and/or working until 7PM may be required for weekdays. Four day 10 hour shift options are available.

    Pay Rate:
    $16.00-$19.00 /hr DOE, + bonuses after 90 days

    This position is in office

    As a Customer Service Representative with our growing company.

    We will work with you every step of the way because we believe we can only be as successful as our employees.

    The AirCo Team is looking for self-motivated, upbeat, POSITIVE professionals to join the team. Individuals that can be trusted to provide customer service to both internal and external customers are encouraged to apply. When our customers call the office, they can hear our smiles through the phone. We are a happy, energetic, SMILING team that provides exemplary service to our valued customers

    Work Hours:
    Our hours of operation are Monday to Saturday from 7:00 AM to 8 PM. Potential applicants must be open to all shifts within these hours

    Benefits:
    Medical, Dental, Vision, Paid Vacation, Paid Holidays, 401K


    Required Qualifications:
    High school diploma or its equivalent

    Positive attitude

    Strong work ethic

    Professional and energetic communication

    Customer service knowledge with strong follow up skills

    Excellent attendance

    Microsoft Word, Excel and Outlook knowledge

    Working knowledge of construction and HVAC industries preferred

    Service Titan experience a plus


    Job Duties:
    Take incoming customer calls

    Make outbound calls (no cold calling)

    Scheduling service and maintenance appointments

    Claiming rebates

    Registering HVAC equipment

    Communicate with customers and staff to keep jobs running smoothly

    Dispatching technicians based on customer needs

    Verify/invoice daily Work Orders as complete and accurate

    Follow up with customers on completed jobs and problem jobs to insure customer satisfaction

    Able to meet month end deadlines
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