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    Schedule Coordinator/ Customer Service Representative - Sarasota, United States - RPG Gulf Gate Corp

    RPG Gulf Gate Corp
    RPG Gulf Gate Corp Sarasota, United States

    3 weeks ago

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    Description

    Job Description

    Job Description
    • VERY FAST Paced work environment

    Responsibilities:

    • Handle customer inquiries and complaints
    • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
    • Update customer information in the customer service database during and after each call
    • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
    • Oversees office operations.
    • Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Arranging and confirming appointments. Software Skills
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services
    • Experience with the service industry it is a plus

    Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Appreciation to UP-SELL
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
    • Computer skills/ cellphone knowledgeable
    • Social media skills
    • Ability to work with 2 computer screens
    • Good memory
    Company DescriptionGulf Gate Aluminum maintains a positive, family-oriented atmosphere, diverse with cultures and skills while serving the community we live and work in.

    Company Description

    Gulf Gate Aluminum maintains a positive, family-oriented atmosphere, diverse with cultures and skills while serving the community we live and work in.
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