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Claims Team Leader
6 days ago
PacificSource Administrators, Inc. Springfield, United States*Join PacificSource and help our members access quality, affordable care* · **PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disab ...
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Enrollment Technician Team Trainer
4 weeks ago
PacificSource Health Plans Springfield, United StatesJob Summary: · Develop and maintain training materials, schedules, and training log. Provide training and support to staff members as needed. Process member enrollment from paper applications, spreadsheets and electronic transactions, in multiple system applications. Meet data en ...
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Shift Leader
1 week ago
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Catholic Chaplain
3 weeks ago
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Chaplain/Chaplain Associate
1 week ago
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Enrollment Technician Department Trainer
3 weeks ago
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Restaurant Manager
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Interim Manager Patient Services
3 days ago
AMN Healthcare Springfield, United StatesJob Details · Interim Manager of Patient Services Needed in Oregon Healthcare System · The Position · An Interim Manager of Patient Services is needed to oversee the Home Health Department. · This role will report directly to the Director of Patient Safety and will oversee one ...
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Leave Specialist
6 days ago
Roseburg Forest Products Springfield, United States· Founded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. Th ...
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Respiratory Therapist
3 days ago
PeaceHealth Springfield, United States**Description** · PeaceHealth is seeking a Respiratory Therapist for a Full Time, 0.90 FTE, Night position. The general salary range for this job opening at PeaceHealth is $ $53.50. The actual hiring rate is dependent upon several factors, including but not limited to, the job/po ...
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Professional Practice Leader
1 week ago
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Head of Systems Engineering
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RN - Cardiology
3 days ago
PeaceHealth Springfield, United States**Description** · **PeaceHealth is seeking a RN - Cardiology / OHVI 5 for a Part Time, 0.60 FTE, Night position to provide professional nursing direct patient care in compliance with professional practice and unit standards. Promotes a collaborative, interdisciplinary approach to ...
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PeaceHealth Springfield, United StatesJob Description · Description · PeaceHealth is seeking a System Director Clinical Quality, Patient Access, and Program Growth for a Full Time, 1.00 FTE, Day position . The salary range for this job opening at PeaceHealth is $ $ The hiring rate is dependent upon several factors ...
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RN Charge Nurse
1 week ago
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Community Relations Director
1 day ago
Cascade Living Group Springfield, United StatesFocus, Heart, and a Passion to help seniors?Not often does an opportunity come around where you get to make a difference in peoples lives every day at work. But this is precisely what we are about at Cascade Living Group. If you have a skill for selling and a passion for connecti ...
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Community Relations Director
1 week ago
Cascade Living Group Springfield, United StatesFocus, Heart, and a Passion to help seniors? · Not often does an opportunity come around where you get to make a difference in peoples lives every day at work. But this is precisely what we are about at Cascade Living Group. If you have a skill for selling and a passion for conn ...
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RN - Operating Room
2 weeks ago
PeaceHealth Springfield, United StatesDescription · PeaceHealth is seeking a RN - Operating Room for a Full Time, 0.90 FTE, Weekend Night position to provide professional nursing direct patient care in compliance with professional practice and unit standards. Promotes a collaborative, interdisciplinary approach towar ...
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Maintenance Director
4 days ago
The Esther at Riverbend Assisted Living Springfield, United StatesJob Description · Job Description Description: · Are you looking to boost your career in the Senior Housing Industry. We are looking for someone with a positive and friendly attitude. A skilled Maintenance team leader with knowledge of preventive maintenance scheduling as well ...
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Human Resources Business Partner
13 hours ago
MERETE HOTEL MANAGEMENT INC Springfield, United StatesJob Details · Job Location · 840 Beltline Rd - springfield, OR · Position Type · Full Time · Salary Range · $55, $60,000.00 Salary/year · Travel Percentage · Up to 25% · Job Category · Human Resources · Description · Human Resources Business Partner - Employee Relations ...
Commercial Customer Service Team Leader - Springfield, United States - PacificSource Administrators, Inc.
Description
*Join PacificSource and help our members access quality, affordable care*
**PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.**
**Diversity and Inclusion:** PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each persons talents and strengths.
**Position Overview:** Supervise and provide guidance to Customer Service Representatives regarding department policies, procedures, and workflow. Responsible for hiring, mentoring, coaching and evaluating team members performance. Demonstrate effective leadership to improve individual performance and develop teamwork and team support. Manage change and encourage collaborative relationships, involvement and initiative.
**Essential Responsibilities:**
Provide supervision, coaching, training, support, evaluation and leadership to assigned staff.
Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.
Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize lean methodologies for continuous improvement. Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities.
Monitor, evaluate and report service performance for the department and determine staffing needs related to day-to-day performance goals.
Investigate and settle issues not resolvable by customer service representatives. Relay information for dispute resolution to appropriate departments and personnel.
Assist with answering inquiries received by phone, mail, e-mail or in person, providing exceptional service.
Assist in appeal research and resolution.
Coordinate business activities by maintaining collaborative partnerships with key departments.
Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees.
Actively participate as a key team member in department meetings.
Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy.
Serve as back-up to the Customer Service Manager as needed.
**Supporting Responsibilities:**
Maintain department visual board.
Meet department and company performance and attendance expectations.
Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
Perform other duties as assigned.
**Work Experience:** Two years medical insurance or other healthcare related field preferred. Prior customer service/call center experience preferred. Claims processing preferred. Experience in leadership preferred.
**Education, Certificates, Licenses:** High School Diploma or equivalent
**Knowledge:** Computer Skills, Typing and 10-key required. Medical terminology, CPT & ICD-9 coding preferred, Microsoft word/excel preferred.
**Environment:** Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time.
**Physical Requirements:** Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
**Our Values**
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customer service.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.
**Physical Requirements:** Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
**Disclaimer:** This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
locationSpringfield, ORPacificSource is anything but a typical health insurance company. Founded in 1933, were an independent, not-for-profit organization that puts our members, and their communities firstacross Idaho, Oregon, Montana, and Washington.
It's our 1,600+ employees who make it happen: promoting health equity and partnering with providers to deliver better access to optimal, affordable care. *So yes*, with PacificSource, you get to do great things. In our effort to put members firstmore than 500,000 of theminitiative, commitment, and hard work are supported and rewarded with excellent benefits, competitive wages, and opportunities for personal growth and advancement.
**Benefits:** Medical, vision, and dental insurance, incentive program, paid time off and holidays, 401(k) plan, volunteer opportunities, tuition reimbursement and training, life insurance, and options such as a flexible spending account.
We love our common purpose. Empowerment, flexibility, and sharing success make for a great place to work. Heres what else we feel good about:
A mission with a real sense of shared values
Competitive wages and outstanding benefits, including telecommuting
Opportunities for learning development and career advancement
Organizational leadership style rooted in servant and transformational leadership
A commitment to support the communities we serve
A belief in the importance of work-life balance
PacificSource is an equal opportunity employer and a company that loves helping people. We work with our employees to understand their goals, and provide training, individual development, and career advancement opportunities to help them achieve just that. In the past nine months alone, we have had 164 internal promotions. That means 34.5% of our open positions have been sourced internally.