- Receive incoming service requests, work orders, and calls from customers, clients, or internal departments.
- Schedule and assign tasks to appropriate technicians, or field personnel based on availability and proximity to the job site.
- Monitor and track the status and progress of assignments to ensure timely completion. This would include checking ticket statuses to ensure that SLAs are met.
- Updating clientele on the status of in-progress tickets.
- Schedule tickets based on the engineers' calendars.
- Adjust schedules as needed to accommodate changes in priorities, emergencies, or unforeseen circumstances.
- Manage and procure inventory needed for tickets
- Prior experience in managing a ticketing or dispatch system is preferred, but not necessary.
- Strong organizational skills and the ability to multitask effectively.
- Experience with Microsoft products (Excel, Word, PowerPoint)
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and remain calm under pressure.
-
Dispatcher
3 weeks ago
Merit Technologies LLC Greenville, United StatesMerit Technologies is looking for a Full-Time dispatcher who will provide management of daily activities using their technical resources to meet the operational needs of the company. As a Dispatcher you will play a crucial role in ensuring the smooth and efficient operation of th ...
-
Dispatcher
1 week ago
Merit Technologies Greenville, United StatesJob Description · Job Description · Merit Technologies is looking for a Full-Time dispatcher who will provide management of daily activities using their technical resources to meet the operational needs of the company. As a Dispatcher you will play a crucial role in ensuring the ...
-
Dispatcher (male/female/diverse)
1 day ago
NovaWorks Gantt, SC, United States Freelance**This is the task**: · Hi, my name is Eric and I am currently looking for a **Dispatcher for Construction Equipment (m/f/d)** for Boels Rental in **Munich-Feldkirchen**. As a dispatcher (m/f/d), you will be responsible for the optimal processing of orders in your area and ensure ...
-
Dispatcher (m/f/d) in the vehicle fleet
1 day ago
Velocity Ventures Greenville, SC, United States Freelance**What we offer you** · - Long-term and secure employment with a permanent contract in a solid company · - Only 152 hours per month for full-time employment · - Financial security through continued payment of wages even when not working - the "Adiro Guarantee Wage" · - Additional ...
-
Emergency Dispatcher
2 days ago
AIM World Services, Incorporated. Greenville, United StatesJob Title: Emergency Dispatcher · Clearance: Secret Clearance Required · Education Requirements: High school diploma/GED equivalent · Experience: Minimum 4 years of related experience · Location: Niamey, Niger · Job Description: · We are seeking an experienced Emergency Dispatch ...
-
Emergency Dispatcher
2 weeks ago
AIM World Services Greenville, United StatesJob Title: Emergency Dispatcher · Clearance: Secret Clearance Required · Education Requirements: High school diploma/GED equivalent · Experience: Minimum 4 years of related experience · Location: Niamey, Niger · Job Description: · We are seeking an experienced Emergency Dispatch ...
-
Central Dispatcher
3 weeks ago
Snider Fleet Solutions Greenville, United StatesPeople who want to do a great job want to work for a company that values that dedication. · We do. · Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovativ ...
-
Neptune Enterprises Mauldin, SC, United States FreelanceThe WEHNER Logistics GmbH & Co. KG, headquartered in Leverkusen, specializes in fulfillment services and is one of the leading companies in our industry. For over 10 years, we have stood for competence, quality, flexibility, and reliability in the areas of warehousing, packaging ...
-
Emergency Dispatcher, Niamey
2 weeks ago
AIM World Services Greenville, United StatesJob Title: Emergency Dispatcher Education Requirements: High school diploma/GED equivalent Experience: Minimum 4 years of related experience Location: Niamey, Niger Job Description: We are seeking an experienced Emergency Dispatcher to join our team. US National, and possess a hi ...
-
Trucking Dispatcher and Manager
1 week ago
America's Decorative Concrete Greenville, United StatesJob Description · Job DescriptionADC Concrete & America's Trucking Company is now hiring for a trucking dispatcher and manager of the trucking division for our Greenville and Dayton locations. · Job Duties · Coordinate and schedule jobs for dump trucks daily · Search load boards ...
-
Dispatcher
2 weeks ago
Transportation On Demand dba HomeCare on Demand Mauldin, United StatesTransportation on Demand is looking for a dispatcher who has an interest in making a difference in the lives of our members. The ideal candidate for this position is an individual who is compassionate, professional, and hardworking. · Dispatcher Pre-Employment Qualifications: · ...
-
Route Driver
2 weeks ago
KC Legacy Enterprises Greenville, United StatesKC Legacy is a rapidly growing company currently looking for responsible Delivery Drivers to distribute multiple types of packages promptly to our customers (both business and residential). You will represent our company in a safe and professional manner ensuring ultimate custome ...
-
Dispatcher
2 weeks ago
Swamp Rabbit Moving and Storage Simpsonville, United States· The role of the dispatcher is to ensure that the day-to-day operations of the moving crews run smoothly, the schedule is up to date, and all jobs are crewed appropriately. This role is vital in ensuring that each job runs smoothly and that the moving crews have what they need ...
-
Dispatcher
2 weeks ago
Swamp Rabbit Moving and Storage Simpsonville, United StatesThe role of the dispatcher is to ensure that the day-to-day operations of the moving crews run smoothly, the schedule is up to date, and all jobs are crewed appropriately. This role is vital in ensuring that each job runs smoothly and that the moving crews have what they need to ...
-
Dispatcher
1 week ago
Swamp Rabbit Moving and Storage Simpsonville, United StatesJob Description · Job DescriptionThe role of the dispatcher is to ensure that the day-to-day operations of the moving crews run smoothly, the schedule is up to date, and all jobs are crewed appropriately. This role is vital in ensuring that each job runs smoothly and that the mov ...
-
Dispatcher
1 week ago
Simpsonville Police Department Simpsonville, United StatesJob Description · Job DescriptionESSENTIAL JOB FUNCTIONS · Dispatches information to police and fire personnel promptly and accurately. Answers E911 calls and alerts appropriate emergency response personnel. · Receives and responds to public complaints, requests for assistance an ...
-
Dispatcher
9 hours ago
Simpsonville Police Department Simpsonville, South Carolina, United States PermanentESSENTIAL JOB FUNCTIONS · Dispatches information to police and fire personnel promptly and accurately. Answers E911 calls and alerts appropriate emergency response personnel. · Receives and responds to public complaints, requests for assistance and crime tips as well as inquiries ...
-
Process Technician
20 hours ago
Apex Ventures Greenville, United StatesAre you familiar with operating injection molding machines? · Our client in Lüdenscheid is currently looking for process technicians (m/f/d). · Your benefits at ***** · -Competitive salary according to the IGZ collective agreement including additional payments, holiday and Christ ...
-
Helicopter Pilot
3 days ago
Med-Trans Corporation Greenville, United States**Job Description**: · **If your passion is flying and you want to work in an environment where every second counts, contact us today **We're hiring a **Helicopter Pilot **to provide medical air transportation services to Med-Trans customers. Safety is a key pillar of our service ...
-
Dumptruck Driver
3 days ago
Heidelberg Materials US, Inc. Greenville, United States**AutoReqId**: 20058BR · **Pay Class**: Hourly · **Hourly Pay Rate**: 25.00 · **Department**: Distribution · **Line of Business**: RMC (Ready-Mix Concrete) · **Position Type**: Full-Time · **Job Posting**: · Heidelberg Materials is seeking a Dump Truck Driver to join our team. As ...
Dispatcher - Greenville, United States - Merit Technologies
Description
Merit Technologies is looking for a Full-Time dispatcher who will provide management of daily activities using their technical resources to meet the operational needs of the company. As a Dispatcher you will play a crucial role in ensuring the smooth and efficient operation of the services of our team. You will be responsible for coordinating the scheduling and dispatching of tickets and personnel. You will also monitor the ticket queue and update the tickets in our system. This would include informing the team of tickets, updating the ticket statuses, and coordinating with the client. This role also includes procurement of equipment and inventory management of that equipment. Merit offers strong opportunities to grow with the company, professionally and financially. Note: Merit Technologies does NOT mandate vaccines.
Requirements
You will be stationed at our job site office to coordinate and dispatch tickets during normal business hours. During this time, you will be coordinating tasks that come in with the primary technicians. During downtime, there are reports and inventory to maintain. There are situations where an emergency ticket will come in after hours and you will be notified. Your responsibility at that point would be to reach out to the technician on call to dispatch them and update the ticket. Onsite presence after hours is not necessary for this position, but the ticket queue will notify 24/7 of high-alert tickets.
Merit Technologies is a leading IT company in South Carolina that offers outsourced IT services and careers. They also have an outstanding reputation based on their industry-leading solutions and exceptional customer service.
We are always interested in meeting new talent – that's why our award-winning reputation as the top IT services company is spreading and growing. We have an impressive customer base, a solid pipeline of new business, and a proven track-record of growth.
