RIS - Queue Coordinator I - Fort Meade, United States - Zavda Technologies

Description

RIS - Queue Coordinator I

SHIFT: Monday - Friday 2 pm - 10 pm

Apply For This Position: To apply for this position send a Micrsoft Word copy of your resume to:

Clearance: Top Secret/SCI with Polygraph preferred, willing to consider candidate with no clearance.

Zavda was founded in 2006 and is an SDB certified, Service Disabled Veteran Owned, and Woman-owned small business that offers leading IT management, Intel, and Cyber opportunities in both the private and public sectors. Zavda is currently looking for a Queue Coordinator.

Job Description:

Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers. Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved. Help provide technical assistance and support for Workflow Management services. Monitor and support ticket workflows. Review, assign, reconcile and support the management of tickets throughout their lifecycle Help coordinate with IT service providers and communicate outages and plans for recovery

Qualifications:

• High School Diploma and 4 years of customer service experience -OR- Bachelor's degree and one year of Help Desk experience

Job Location:

• Fort Meade, MD

Zavda is a small business and an equal opportunity employer that is inclusive to Veterans, Women, Minorities, and Individuals with Disabilities. We pride ourselves on our continued professional growth and are always looking for qualified candidates. Please don't hesitate to reach out to our team with questions on positions or for more information about our company