Retail Associate Manager - Plaistow, NH
1 month ago
Job summary
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers.
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Responsibilities
- Customer:
Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
Ensure that every need the customer has when coming into the store is met and that employees' build the customer's confidence by making their experience comfortable, simple and by solving the whole problem.
Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations.
Effectively manage customer wait time. Keep current on products, services and promotions. - Owner:
Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined monthly success measurements completing assigned training on time.<br>& #183; Assist in maintaining quality of overall store environment /i/and adhere national plan-o-gram standards</i/>. Use visual displays interactive devices effectively</i/>. Keep visual displays devices current</i/>. Assist execution Retail Methods Procedures./u>
Ensure teams are knowledgeable about corporate /store communications/dt//c>. Deliver financial results based key performance indicators.</p>
Job description
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