TCEQ - Regional Desktop Support Team Lead (STATEWIDE - TCEQ Information Resources Division Employees Only) - Harlingen, TX

Only for registered members Harlingen, TX, United States

1 day ago

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: · You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section · Are you an experienc ...

Job description

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section:

You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

Are you an experienced Desktop Support Team Lead, ready for a unique opportunity to grow with an environmental state agency?Join TCEQ We bring passion and drive to carry out our mission of protecting our stateand#8217;s public health and natural resources.YOUR FUTURE TEAMAs part of TCEQ Administrative Services, you would help support the logistical and operational structure for TCEQ statewide -- the business foundation for the whole agency. See details about what we do.This position is a member of our Information Resources Division.HEREand#8217;S WHAT YOUand#8217;LL BE DOINGOversee team activities involved in the planning of resources necessary to develop and support the agencyand#8217;s information technology (IT) priorities, strategies, and goals and assistance in asset management and tracking of IT equipment. Complete personnel and human resources management, administrative, and organizational functions, ensure the professional development of team staff and participate in the budgeting process as needed.

Lead the daily operations of the Regional Support team, prioritize and delegate tasks, plan and coordinate staff efforts to ensure the prompt and accurate delivery of IT services in accordance with agency service level agreements (SLAand#8217;s), Desktop Support standard operating policies and procedures (SOPPand#8217;s), and agency policies. Serve as the backup Customer Support Center (CSC) escalation contact. Implement customer SLAand#8217;s and assess customer satisfaction regarding services provided. Provide Project Leadership for successful delivery of IRD projects.

Develop, revise, and ensure staff follows team processes in compliance with existing agency and division policies, procedures, and priorities; identify, establish and enforce desktop and software standards and security requirements. Provide technical expertise to our current desktop hardware, software and mobile devices.

Work with management and other technical teams to ensure enterprise level service needs are anticipated and met; and provide information to agency IT staff and management. Represent the section manager on technical committees and review boards; report status and make recommendations regarding operations, service level, and customer satisfaction.

Qualifications: KEY QUALIFICATIONSExperience with IT customer service in a call center/help- desk environment.Experience in supporting/troubleshooting PC and printer hardware.Experience managing and/or coordinating customer service issues.REQUIRED EDUCATION EXPERIENCEExperience in the administration of a program relevant to assignment. ORGraduation from an accredited four-year college or university with major course work in a field relevant to assignment.***Employees in this classification series may research, work on, or have access to critical infrastructure, including but not limited to a communication infrastructure system, cybersecurity system, electric grid, hazardous waste treatment system, or water treatment facility. See Tex. Business Commerce Code Section Accordingly, the ability to maintain the security or integrity of the infrastructure is a requirement to be hired for and to continue to be employed with TCEQ.TRANSCRIPT/ COLLEGE HOURS or COURSE WORKSee instructions on how to attach documents. A copy of your official college transcript or evaluation of foreign credentials in CAPPS is required if needed to meet the qualifications listed above.WORK SCHEDULEStandard business hours are M-F, 8:00 a.m. - 5:00 p.m.Individual and work group schedule determined by the Information Resources Division. This position has the opportunity to be matrix managed withi the Regional Offices.BENEFITSOptional 401(k) and 457 plansInsurance: Health, Vision, Dental, and optional FSAPaid day(s) off from work on national holidays and holidays that the state observesProfessional development opportunitiesLongevity pay based on your number of years working for the stateWellness Program and ActivitiesOnsite Nurse Practitioner in HQWork-Life BalanceCONDITION OF EMPLOYMENTTCEQ will conduct a criminal history records search, driving history (if required for the job) on candidates offered employment.In compliance with ADA, if you need any special accommodations during the employment process, please contact HRSS for assistance at MILITARY OCCUPATIONAL SPECIALTY (M.O.S.) CODESM.O.S. codes can be found at: click the hyperlink under and#8216;Occupational Categoryand#8217; for the respective Class Title.Texas Commission on Environmental Quality is an Equal Opportunity Employer.

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