Senior Support Engineer 2- Supply Chain, Planning and Optimization/SCPO - Snowflake, United States - JDA Software

Description

Senior Support Engineer 2- Supply Chain, Planning and Optimization/SCPO page is loaded

Senior Support Engineer 2- Supply Chain, Planning and Optimization/SCPO

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locations

Bangalore

time type

Full time

posted on

Posted 9 Days Ago

job requisition id

233035


Overview:
Leading

AI-driven Global Supply Chain Solutions Software Product Company

and one of Glassdoor's

"Best Places to Work"
Blue Yonder is the world leader in digital supply chain transformations and omni-channel commerce fulfillment.

Our end-to-end, cognitive business platform enables retailers, manufacturers and logistics providers to best fulfill customer demand from planning through delivery.

With Blue Yonder, you'll unify your data, supply chain and retail commerce operations to unlock new business opportunities and drive automation, control and orchestration to enable more profitable, sustainable business decisions.

Blue Yonder - Fulfill your Potential
Seeking an astute individual that has a

strong technical foundation

with the

additional ability to be hands-on

with the broader engineering team as part of the

development/deployment

cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.

What you'll do:
Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team
Provide advice to BY partners and customers regarding industry best practices and process methodology
Document learnings and create knowledge articles for repeated cases
Bring in new ideas for automation, re-use and service improvements
Understand the SaaS offering, features and functionality deployed for a given customer.
Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product Development
Continuous learning on latest BY Planning Solutions.

What we are looking for:

Industry experience:
10+ years of experience in the

Software/SaaS industry
5+ years of

Supply chain domain

experience
Retail Experience with customer/client support in Supply Chain software
Ideal candidate will have experience working with BY products, specifically

Supply Chain Planning solutions.
Technical/Demonstrable

experience with BY suite of solutions preferred specifically

, ESP (Enterprise Supply Planning), Demand, Fulfilment, Promotions, Inventory Optimization, SCPO Platform is strongly preferred.

Technical Skills:
Mandatory
Expert in

Database programming/Data Modeling

using Oracle SQL and/or MS SQL
Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)
Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.
Production support experience – Awareness of ITIL, Change Management, Process management.

Preferred:
Cloud (Azure preferred), Log analysis and networking tools
Strong knowledge of middleware (i.e. Weblogic, TomCat)

Platform support engineering (ex:
API and/or Mulesoft integration troubleshooting)
Demonstrates strong analytical and problem-solving skills.
Experience with log analytic tools (Eg. APPD and Splunk)
Basic understanding of job schedulers (Eg. Control-M, Autosys)

Soft Skills:
Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
Ability to work calmly under pressure and meet deadlines
Proven background to have managed multiple stakeholders in a global environment
Must have strong multi-tasking skills
Must be self-motivated and quick learner - New technologies, platforms, integrations
Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
Demonstrates initiative and is inquisitive
Succeeds in a fast-paced environment
Demonstrates the ability to work independently without losing team synergy
Demonstrates customer service ethics and core values
Our current technical

environments/Technical


Stack & products:
OS – Unix-RHEL, Windows 2008R2 and above.

Supply chain products:
SCPO (Demand & FF, ESP, Promotions, IO, S&OP)
RDBMS – Oracle 11g and above and SQL/PLSQL 2012 and above, Snowflake
BA tools – Cognos.

Interface:
SFTP, AS2, DMS, JDA connect
Scripting – Perl, Shell, Python is desirable.
Scheduling tools knowledge – Control-M is preferred
Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers.

Does your heart beat like ours? Find out here:
Core Values
Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report

which outlines our commitment to change, and our video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Who are we?
We are a proven, passionate bunch of disruptors.

Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet.

Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor.

Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
What do we do?
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.

"Blue Yonder" is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder, Inc.

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