Manager, Admission team - Temple Terrace, United States - Chapters Health System

Description

It's inspiring to work with a company where people truly BELIEVE in what they're doing

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success

Role:
The Admission Team Manager is responsible for oversight of intake and referral processing services. Provides oversite of team members' performance, providing feedback, mentoring and education to contribute to staff's development. Works in collaboration with the team to meet the needs and expectations of the medical community, patients and families while meeting the department's key performance indicators.

Qualifications:

• Bachelor's degree in related field or an equivalent combination of education and experience

• Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license

• Minimum of three (3) years of related experience including, at least, one (1) year of management experience

• Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023

• Acute and/or Post-Acute experience preferred

• Demonstrated ability to multi-task with attention to details

• Ability to manage remote staff

• Excellent written and verbal communication in English

• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system

• Ability to convey sense of urgency and develop innovative solutions to issues

• Ability to listen, coach and train

• Mobile Driver – Valid driver's license and automobile insurance per Company policy. Ability to travel off-site to meet business needs

• Ability to manage physical demands and emotional stress of workload

• Able to remain calm and troubleshoot/handle crisis situations

• Strong goal/outcome orientation with exceptional time management skills

• Excellent customer service focus

• Self-directed work style with ability to handle multiple priorities simultaneously with minimal supervision

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.

• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.

• Comply with Company policies, procedures and standard practices.

• Observe the Company's health, safety and security practices.

• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.

• Use resources in a fiscally responsible manner.

• Promote the Company through participation in community and professional organizations.

• Participate proactively in improving performance at the organizational, departmental and individual levels.

• Improve own professional knowledge and skill level.

• Advance electronic media skills.

• Support Company research and educational activities.

• Share expertise with co-workers both formally and informally.

• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors:

• Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.

• Initiative. Originate action to achieve goals.

• Management Identification. Identify with and accept the problems and responsibilities of management.

• Judgment. Make realistic decisions based on logical assumptions which reflect factual information and consideration of organizational resources.

• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitors results.

• Leadership. Use appropriate interpersonal styles and methods in guiding others toward task 5accomplishment.

• Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.

• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities:

• Oversees Clinical Liaisons, Admission Nurses and Admission Social Workers to ensure timely responses to referral sources and provide seamless transition for patients and families into the program. Ensures staff have exceptional customer service skills.

• Responsible for staff accountability including: consistency, holding employees accountable for both actions and results, following-up on expectations and documentation. Completes all employee evaluations on time and meets quarterly with each direct report.

• Works in collaboration with Directors of Professional Relations and Professional Relations Representatives regarding admissions to meet agency referral and admission goals.

• Maintains relationships with referral sources external and internal customers to meet the needs for efficient processing of patient information.

• Ensures that staff completes admission documentation correctly to meet regulatory and agency requirements.

• Oversees scheduling to ensure adequate staff is available to meet the needs of referral sources and to ensure staff productivity meets goals.

• Ensures staff is current in all service lines, benefits and coverages through training; provides ongoing training to ensure service level competency; regularly monitors staff for education and training opportunities.

• Prioritizes interventions that will effectively solve or prevent problems related to system operations and care delivery.

• Participates in clinical operations meetings to review key performance indicators and performance improvement plans in place for goals not met.

• Holds, at a minimum, quarterly staff meetings to review key performance indicators, quality scores and discuss organization and/or team updates. Ensures any organizational changes are communicated to staff in a timely matter.

• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.