Helpline Specialist - Chicago
2 weeks ago
Job summary
The Helpline Specialist supports NAMI Chicago's mission by providing direct support to individuals and families seeking support from the NAMI Chicago Helpline.Through empathic active listening Helpline Specialists gain understanding of concerns that led to caller engagement with the helpline.
The ideal candidate has a Bachelor's degree in a social services field strong customer service skills strong verbal written communication skills prior experience with mental health system including crisis response.
Job description
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