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- NICE CXOne CIP Core Plus/QM/PC/WFM (or equivalent experience) Know User Hub or Central Administration tools for contact center object configuration Extensive experience with NICE inContact Studio using the visual editor and script programming language for contact flows (voice (inbound/outbound), email, chat, SMS) Proven ability in call flow scripting of complex call center environments Experience with troubleshooting contact center issues, call routing, traces, integrations, etc Solid background in software engineering, programming paradigms and programming languages Experience in software architecture and design patterns Experience with common programming languages such as Javascript/Node, Python, Java, C# Experience with RESTful web services and integration with APIs for CRMs and databases Understand technical requirements and be able to document those requirements via call flow diagrams and functional design specifications Ability to interpret and analyze business requirements, identify risks and design appropriate solutions.
CX NICE Configuration Specialist - Sealy, United States - Connect Tech+Talent
Description
CX Configuration SpecialistRemoteContractQualifications, skills, and all relevant experience needed for this role can be found in the full description below.
DESIRED SKILLS:
Capable of training customers on the CXone Administration tools, Agent MAX and Supervisor Desktops, Dashboards, and standard out-of-the-box reporting Client relationship management, negotiation, and conflict resolution skills Expertise in: Genesys, Cisco, AWS, Avaya, Aspect, NICE, IVR technologies (CPE) Enhanced Unified Communications or telecommunications knowledge Experience with Workforce Management Experience with Feedback Management, DB Connector and Virtual Agent Hub with Dialog flow Experience in designing CRM Agent Applications inside CXone Console (Service Now, Zen Desk, Microsoft Dynamics, MS Teams)EDUCATION/
CERTIFICATIONS:
Bachelor or Master of Science in Computer Science or Software EngineeringNICE in Contact CXone Certified Implementation Partner Certifications#J-18808-Ljbffr