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Customer Care Representative - Addison, United States - Stellantis Financial Services US
Description
Job Description
Job DescriptionStellantis Financial Services (SFC) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience
Summary: The Customer Care Representative is responsible for handling a high volume of incoming customer service calls and responds to various inquiries including but not limited to loan payoffs, servicing complaints, address changes, payments by phone, payment deferments (extensions), and simple interest explanations. Provides prompt courteous services and notates the system on each call.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and or/GED. One to two years of previous customer service experience required.
Language Skills: Ability to read, comprehend and respond to instructions, correspondence, memos and task in a professional and courteous manner. Must be able to adequately respond to written correspondence. Bilingual such as Spanish is a plus.
Mathematical Skills: Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to explain simple interest loan calculations to customers.
Reasoning Ability: Must display an ability to demonstrate critical thinking, decision making, and problem solving skills. Must possess the ability to multitask. Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Computer Skills: To perform this job successfully, an individual should be familiar with a PC have typing/keyboarding skills of 30+ wpm. Have Knowledge of MS Excel software and MS Word software.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Stellantis Financial Services is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
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